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- Tasks: Be the friendly face helping customers and organising fun activities.
- Company: Join a not-for-profit organisation dedicated to making a difference.
- Benefits: Enjoy discounts, health plans, and loads of learning opportunities.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Experience with young people or vulnerable adults is a plus.
- Other info: Flexible hours with a supportive team and career growth.
The predicted salary is between 12 - 16 £ per hour.
Sanctuary Supported Living is delighted to be recruiting for a Bank Concierge at our Homelessness Service at Grove Park, Bury St. Edmunds. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
The role of Bank Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Ability to use IT systems confidently
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced. We are only currently accepting applications from those with the right to work in the UK. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Bank Concierge in Bury St Edmunds employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Concierge in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Sanctuary Supported Living and understand their mission. When you show genuine interest in their values during your interview, it’ll set you apart from the crowd.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to working with vulnerable adults or handling challenging situations. We can help you role-play these scenarios to boost your confidence.
✨Tip Number 3
Showcase your soft skills! As a Bank Concierge, building relationships is key. Be ready to share examples of how you've gone above and beyond for customers in the past. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bank Concierge in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Bank Concierge role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Your Passion: Let your enthusiasm for helping others shine through in your written application. At Sanctuary Supported Living, we’re all about making a positive impact, so share why you’re excited about this opportunity and how you can contribute to our mission.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right place. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Bank Concierge role. Familiarise yourself with the responsibilities like handling customer queries and managing emergency situations. This will help you demonstrate your knowledge and show that you're genuinely interested in making a positive impact.
✨Showcase Your Experience
Be ready to discuss your previous experience working with young people or vulnerable adults. Think of specific examples where you've handled challenging circumstances or developed relationships with customers. This will highlight your suitability for the role and your ability to provide excellent service.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with a difficult customer or organising a social activity. Practise your responses to these scenarios, focusing on how you would go above and beyond to ensure customer satisfaction and safety.
✨Emphasise Your Commitment to Inclusion
Sanctuary Supported Living values diversity and inclusion, so be prepared to discuss how you can contribute to this mission. Share your thoughts on creating an inclusive environment and any experiences you have that align with their core values. This will show that you’re not just a fit for the role, but also for the organisation's culture.
