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- Tasks: Welcome customers and create engaging activities that inspire and connect residents.
- Company: Join a compassionate, award-winning not-for-profit organisation focused on community support.
- Benefits: Enjoy competitive pay, flexible hours, health support, and career development opportunities.
- Other info: Be part of an inclusive culture with diverse staff networks and excellent career growth.
- Why this job: Make a meaningful impact in residents' lives while growing personally and professionally.
- Qualifications: Strong interpersonal skills and a passion for supporting others are essential.
The predicted salary is between 10900 - 10900 £ per year.
£13.23 per hour
20 hours per week
Turn everyday moments into something meaningful. We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Part Time Customer Supporter to our vibrant Retirement Community at Ness Court, Baker Drive, Burwell, Cambridgeshire, CB25 0AB.
You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.
As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Your role:
- Welcome customers and provide front of house reception support
- Create engaging individual and group activities that reflect personal interests
- Promote and review activities to help customers achieve their goals
- Support customers to connect with and feel part of their local community
- Enable customers to continue to live life on their terms
(If you have experience as a Wellbeing Assistant, Activities Coordinator, supporting others to live their life to the fullest, or promoting independence, we’d love to hear from you).
Qualifications:
- Ability to develop and lead activities that involve and inspire customers
- Strong interpersonal and customer care skills
- Confidence in prioritising tasks and meeting deadlines
- Basic Microsoft Word and Excel knowledge
- This role may require weekend working so a flexible approach is required
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
Your rewards:
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
- Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements and annual leave purchase scheme
- Company-funded training and ongoing career development opportunities
- Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
- Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria – visit our website for more information.
Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living.
Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.
Before you apply:
We can only accept applications from individuals with the right to work in the UK. All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch. Internal candidates should apply via their internal careers account. We may close this advert early, so please apply as soon as possible.
Inclusion is one of our core values:
We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.
Building Equality and Diversity:
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Customer Supporter in Burwell employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supporter in Burwell
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role of Customer Supporter.
✨Tip Number 3
Show your passion for helping others! During the interview, share specific examples of how you've supported individuals in the past. Highlighting your interpersonal skills and commitment to customer care will make you stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Supporter in Burwell
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting others shine through. We want to see how much you care about making a difference in our residents' lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially if you've worked as a Wellbeing Assistant or Activities Coordinator. We love seeing how your background aligns with our community-focused values.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Sanctuary Group
✨Know the Company Culture
Before your interview, take some time to understand the values and culture of the organisation. They pride themselves on being community-focused and compassionate, so think about how your personal values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for their team.
✨Showcase Your Interpersonal Skills
As a Customer Supporter, strong interpersonal skills are key. Prepare examples from your past experiences where you've successfully engaged with customers or led activities. Be ready to discuss how you can create meaningful connections with residents and support them in living life on their terms.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle various situations. Think of scenarios where you had to prioritise tasks or manage challenging customer interactions. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Flexibility and Commitment
Since the role may require weekend working, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve shown flexibility in your work schedule or commitment to supporting others, as this will resonate well with their values.