Receptionist in Bradford

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Wardley House, Bradford, BD5 0AG

20 hours per week - Monday to Friday 1.00pm to 5.00pm

We’re looking for a Receptionist to join our Sanctuary Students team based at Wardley House in Bradford.

The role will be responsible for being first point of contact for all students and guests visiting the site and will complete different administrative tasks on a day-to-day basis. We’re looking for someone with people skills who has worked in a similar role, communicating, and helping people in a friendly demeanour within a similar hospitality environment.

The role of Receptionist will include:

• Welcoming and greeting new arrivals and visitors on site and giving directions and advice when needed
• Issuing keys and passes to visitors and managing the signing in and out documents ensuring it is kept up to date and dealing with the key replacement process
• Handling queries and complaints via phone, email and at the front desk
• Schedule appointments in calendar and informing residents through email
• Administrative tasks including filing, printing, scanning, and updating spread sheets and different systems
• Receiving and organising post and parcels which comes in
• Assisting with viewings of the property and rooms when requested
• Assisting with payments and account queries
• Assisting the residents and site team with reported repairs

Skills and experiences:

• Recent experience of undertaking a similar role
• Working knowledge of effective communication at all levels
• Experience of supporting the delivery of high-quality accommodation or customer service
• Good communication skills and understanding of written and spoken English
• Working knowledge of Microsoft Office including Word, Excel, and Outlook

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• 25 days leave rising to a maximum of 30 days (plus public holidays) pro rata
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Profile: 230225

We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

Sanctuary Students is a trading name used by Sanctuary Housing Association (an exempt charity) and Sanctuary Management Services Limited.

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