At a Glance
- Tasks: Support service delivery for repairs and voids across the South East.
- Company: Join a not-for-profit organisation focused on community impact and inclusivity.
- Benefits: Competitive salary, 25-30 days leave, pension scheme, and wellbeing support.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Degree or HND in Construction/Management and NEBOSH National Diploma required.
The predicted salary is between 47169 - 49652 £ per year.
Location: Basildon, Essex, GB, SS14 3EZ
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 11/06/2026
Requisition: 228533
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Based in Basildon – Working across South East area
£47,169 - £49,652 per year (plus Company Car)
40 hours per week – Monday to Friday, 8am to 4:30pm
We have a new and exciting opportunity for an Assistant Regional Operations Manager to join our dedicated team in the South East. Supporting the Regional Operations Manager, you will play a key role in supporting service delivery across the South East for Voids and Day to Day Repairs Work. Working in a dynamic environment, you’ll use your strong organisational skills, leadership experience and operational insight to resolve challenges, and support the delivery of day to day responsive repairs and void property works across the South East Region. In this role, you will also be liaising with Planning Team, Service Delivery Managers and stakeholders (both internal and external) to support continuous service delivery improvement.
Responsibilities
- Supporting in the regional monitoring, management and completion of all customer works, through self-delivery teams, suppliers and subcontractors, limiting and mitigating risks associated with building non-availability and BAU, ensuring KPIs are met or exceeded.
- Supporting the senior management team to develop and maintain process improvement through the creation of an innovative environment for operational employees to have creative thought sharing processes and tools.
- Working closely with the Housing and Property Services teams to support with the continual improvement of business processes and procedures, which benefit our customers.
- Managing the recruitment, performance and development of quality employees to ensure that the required skilled people are available to meet the needs of the service, to include supporting the development of succession plans to meet potential changes in team structure and business growth.
- Taking the lead in the identification and allocation of resources to ensure effective use of self-delivery teams in line with financial and operational requirements.
Skills and experiences
- To ensure full compliance with CDM 2015 legislation, candidates applying for this role must be qualified to Degree, HND or HNC in Construction or Management and NEBOSH National Diploma – Construction. Or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.
- Experience of managing multi-site maintenance contracts in a commercially focused role.
- Experience of operating within a performance focused environment, delivering key performance indicators.
- Proven track record managing a direct labour operation or internal maintenance service.
- Demonstrate achievement in supporting the successful delivery of projects.
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.
£47,169 per annum (rising to £49,652 per annum after 12 months, subject to satisfactory performance).
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Assistant Regional Operations Manager in Basildon employer: Sanctuary Group
Sanctuary Property Services is an exceptional employer located in Basildon, Essex, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee wellbeing, the company provides a comprehensive benefits package, including generous annual leave, a pension scheme, and wellbeing support, ensuring that staff feel valued and empowered. Opportunities for professional growth and development are abundant, making it an ideal place for those seeking meaningful and rewarding careers in property services.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Regional Operations Manager in Basildon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Sanctuary. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching Sanctuary’s values and recent projects. Show us you’re not just a fit for the role but also for our culture. We love candidates who align with our mission of inclusion and service improvement.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences and how they’ve shaped your skills. Be ready to share specific examples of how you’ve tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Assistant Regional Operations Manager in Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Assistant Regional Operations Manager role. We want to see how you can contribute to our mission of delivering excellent service across the South East!
Showcase Your Leadership Skills:Since this role involves supporting the Regional Operations Manager, it’s crucial to demonstrate your leadership experience. Share examples of how you've successfully managed teams or projects in the past, as this will really resonate with us.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us process your application smoothly. We’re excited to hear from you!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Assistant Regional Operations Manager role. Brush up on your knowledge of voids and day-to-day repairs, as well as the relevant legislation like CDM 2015. This will show that you’re not just interested in the job, but that you understand the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led teams or managed projects. Highlight how you’ve improved processes or resolved challenges, as this aligns perfectly with the role’s focus on operational insight and service delivery improvement.
✨Be Ready to Discuss KPIs
Since the role involves meeting key performance indicators, come prepared to discuss how you’ve achieved or exceeded KPIs in previous positions. Use specific metrics or outcomes to illustrate your success and demonstrate your understanding of performance-focused environments.
✨Emphasise Inclusivity and Teamwork
Given the company’s commitment to diversity and inclusion, be sure to express your own values around these topics. Share experiences where you’ve fostered an inclusive environment or worked collaboratively with diverse teams, showing that you can contribute positively to the company culture.
