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- Tasks: Be the friendly face for customer queries and support their independence.
- Company: Join Sanctuary Supported Living, a not-for-profit organisation dedicated to helping people live independently.
- Benefits: Enjoy discounts, health plans, and extensive training opportunities.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults is preferred; IT skills are essential.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
Bank Concierge
Ashfield Court, East Raby Street, Darlington, DL3 7TR
£12.30 per hour
Hours as and when required
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our (CQC Registered Physical Disabilities Service, Ashfield Court, Darlington.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
Job Reference:
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Bank Concierge employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of the clientele you will be serving. Understanding the challenges faced by young people or vulnerable adults can help you demonstrate empathy and readiness to support them effectively during your interview.
✨Tip Number 2
Showcase any relevant experience you have in handling emergency situations or working under pressure. Be prepared to share specific examples that highlight your problem-solving skills and ability to remain calm in challenging circumstances.
✨Tip Number 3
Research Sanctuary Supported Living's values and mission. Being able to articulate how your personal values align with theirs, especially regarding inclusivity and support for independence, can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your IT skills, as familiarity with technology is essential for this role. Think of examples where you've successfully used IT systems in previous jobs, and be ready to explain how you can leverage these skills to enhance customer service.
We think you need these skills to ace Bank Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bank Concierge. Familiarise yourself with the skills and experiences required, such as working with vulnerable adults and handling challenging situations.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in customer service and support roles. Emphasise any previous work with young people or individuals with mental health needs, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to providing excellent service. Mention specific examples from your past experiences that demonstrate your ability to handle emergencies and develop relationships with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Bank Concierge. Familiarise yourself with the key tasks such as handling customer queries, developing relationships, and managing emergency situations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience working with young people or vulnerable adults. Highlight any specific instances where you successfully navigated challenging circumstances, as this is crucial for the role. Use examples that showcase your ability to provide excellent service and support.
✨Emphasise Communication Skills
As a Concierge, strong communication skills are essential. Be ready to explain how you would effectively communicate with customers and colleagues. Consider discussing your approach to building rapport and resolving conflicts, as these are vital in ensuring a positive experience for customers.
✨Demonstrate Your Commitment to Inclusion
Sanctuary Supported Living values diversity and inclusion. Be prepared to share your thoughts on how you can contribute to creating an inclusive environment. Discuss any experiences you have had working with diverse groups and how you can help meet the needs of all customers with fairness and empathy.
