At a Glance
- Tasks: Be the friendly face for customers, helping them with queries and life skills.
- Company: Join Sanctuary Supported Living, a not-for-profit organisation dedicated to supporting independence.
- Benefits: Enjoy discounts, health plans, and extensive training opportunities.
- Other info: This role involves lone working and may require handling challenging situations.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young people or vulnerable adults is essential; good communication skills are a must.
Sanctuary Supported Living is delighted to be recruiting for a Bank Night Concierge at our homelessness service, Trafalgar House in Lowestoft. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Bank Night Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Ensuring an excellent service is provided to our customers
- Occasionally organising and running social activities e.g. film nights
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customers notes
- This role will require lone working for the majority of the shift
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Are you ready to be your best? Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- A wide range of learning and development opportunities
Job Reference: #We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity: Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Bank Concierge in Lowestoft employer: Sanctuary Group
Sanctuary is an exceptional employer, offering a supportive and inclusive work environment for Multi-Trade Maintenance Technicians in Ely. With a strong focus on employee development and a commitment to excellent customer service, you will benefit from a friendly team culture, access to company-provided tools and a van, and opportunities for professional growth within a not-for-profit organisation dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Bank Concierge in Lowestoft
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable adults and young people. Understanding their challenges will help you demonstrate empathy and effective communication during your interactions.
✨Tip Number 2
Highlight any previous experience in similar roles, especially those involving lone working or emergency situations. Be ready to share examples of how you've handled challenging circumstances effectively.
✨Tip Number 3
Research Sanctuary Supported Living's values and mission. Showing that you align with their commitment to inclusivity and support for independence can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would engage customers in social activities. Think of creative ideas for events like film nights that could foster community and support within the service.
We think you need these skills to ace Bank Concierge in Lowestoft
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Bank Night Concierge position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience working with young people or vulnerable adults. Emphasise any relevant skills, such as communication and IT proficiency, that are mentioned in the job description.
Write a Strong Cover Letter:In your cover letter, express your passion for helping others and your commitment to providing excellent service. Mention specific examples from your past experiences that demonstrate your ability to handle challenging situations and develop relationships with customers.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Bank Night Concierge. Familiarise yourself with the key tasks such as handling customer queries, developing relationships, and managing emergency situations. This will help you demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience working with young people or vulnerable adults. Highlight any specific situations where you successfully managed challenging circumstances, as this is crucial for the role.
✨Emphasise Communication Skills
Good communication is essential for this position. Think of examples where you've effectively communicated with others, especially in difficult situations. This will show that you can handle the diverse needs of customers.
✨Demonstrate Your Commitment to Inclusion
Sanctuary Supported Living values diversity and inclusion. Be ready to discuss how you can contribute to creating an inclusive environment for both colleagues and customers. Share any experiences that reflect your commitment to these values.
