At a Glance
- Tasks: Lead operational teams in delivering essential property services and drive performance improvements.
- Company: Join a leading property services organisation committed to inclusion and diversity.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Opportunity for career growth with a supportive team and dynamic work environment.
- Why this job: Make a real impact in service operations while advancing your leadership skills.
- Qualifications: Experience in senior operational leadership and strong communication skills required.
The predicted salary is between 83879 - 88293 £ per year.
Location: London, London, GB, E14 0FZ
Department: Property Services
Operation: Sanctuary Property Services
Closing Date: 02/07/2026
Requisition: 228695
Inclusion is one of our core values. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Salary: £83,879 - £88,293 per year
Hours: 40 hours per week
Company car or car allowance available.
The Assistant Regional Head of Service - Service Operations sits at the core of the London Regional Operations structure, reporting directly to the Regional Head of Service. This senior operational leadership position forms part of the regional senior leadership team and directly oversees frontline service delivery across key operational functions.
Responsibilities
- Lead all operational teams delivering responsive repairs, voids, estates management, and associated services.
- Drive performance improvement through structured accountability, coaching, and daily operational oversight.
- Provide senior leadership during critical incidents, major service failures, and emergency operational responses.
- Ensure contractor productivity, operational compliance, and consistent delivery standards.
- Embed safe systems of work, particularly in High‑Risk Buildings (HRBs), ensuring alignment with building safety legislation.
- Support SLT reporting, operational insights, and strategic planning.
Qualifications
- Senior operational leadership experience in Property Services or equivalent.
- Strong understanding of repairs, voids, estates, and contractor management.
- Proven experience managing operational risk and performance frameworks.
- Excellent communication and decision‑making skills.
- Strong ability to influence, engage, and lead multidisciplinary teams.
- Valid UK driving licence (required for driving company vehicle).
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions from Sanctuary.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Staff Networks focused on inclusion.
- Salary rising to £88,293 per annum after 12 months, subject to satisfactory performance.
We work closely with the Home Office to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Assistant Regional Head of Service - Service Operations employer: Sanctuary Group
Sanctuary Property Services is an exceptional employer that prioritises inclusion and employee wellbeing, offering a supportive work culture in the heart of London. With competitive salaries, generous annual leave, and a strong focus on professional development, employees are empowered to thrive in their roles while contributing to meaningful service delivery in property management. The company also provides unique benefits such as a company car or allowance, comprehensive health plans, and a commitment to fostering diverse staff networks.
