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- Tasks: Support property management by maintaining data accuracy and improving administrative systems.
- Company: Join a not-for-profit organisation dedicated to outstanding customer service and community impact.
- Benefits: Competitive salary, flexible working options, and a commitment to diversity and inclusion.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a difference in your community while developing valuable skills in a supportive team.
- Qualifications: Strong organisational skills, confidence with data, and excellent communication abilities.
The predicted salary is between 25844 - 27209 £ per year.
Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.
We are seeking an Asset Performance Administrator to join our team based in Worcester. This role sits in the Property Performance Asset Management team within Property Services. We are a team of 5, with this role reporting directly to the Asset Performance Analyst. Our team provides effective and comprehensive support in improving and maintaining data management of our properties, ensuring accuracy and consistency on our systems.
The role of Asset Performance Administrator will include:
- Delivering, improving, maintaining and monitoring effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations.
- Supporting with the permissions for improvements process ensuring all requests are handled accordingly in line with Sanctuary Group procedure.
- Supporting the management of mailboxes, ensuring emails are categorised accordingly and responded to within suitable timeframes.
- Supporting the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded.
- Supporting the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints.
- Supporting the arranging of meetings including attendance, information preparation, minute taking and follow up administration, to ensure effective organisation and record keeping.
- Contributing, as appropriate, to special programmes and projects in support of the Group's values and objectives.
Skills and experiences:
- Confidence working with data, spreadsheets and reporting tools.
- Strong organisational skills and high attention to detail.
- Excellent communication skills and the ability to build positive working relationships.
- Proactive approach to solving problems.
- Experience in an administrative, data-focused or property related role.
- Literacy and numeracy equivalent to passes in GCSE English.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
Asset Performance Administrator employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset Performance Administrator
✨Tip Number 1
Get to know the company! Research Sanctuary's values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for the interview by practising common questions related to data management and customer service. Think of examples from your past experiences that highlight your skills and how they align with the role of Asset Performance Administrator.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a positive impression and keep you fresh in their minds.
We think you need these skills to ace Asset Performance Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Asset Performance Administrator role. We want to see how your experience aligns with our values and the specific tasks mentioned in the job description.
Show Off Your Data Skills: Since this role involves working with data and spreadsheets, don’t shy away from showcasing your experience in these areas. We love seeing examples of how you've used data to improve processes or solve problems in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will reflect your organisational skills, which are key for this position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sanctuary Group
✨Know Your Numbers
As an Asset Performance Administrator, you'll be working with data and spreadsheets. Brush up on your numerical skills and be ready to discuss how you've used data in previous roles. Prepare examples of how you’ve improved processes or solved problems using data.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. Think of specific instances where you successfully managed multiple tasks or projects. Be prepared to explain your methods for staying organised and ensuring accuracy in your work.
✨Communicate Effectively
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. Consider how you can demonstrate your ability to build positive relationships with stakeholders during the interview.
✨Embrace the Values
Sanctuary Group values transparency and partnership. Familiarise yourself with their mission and values, and think about how your personal values align with theirs. Be ready to discuss how you can contribute to their goals and support their commitment to diversity and inclusion.