Area Manager - Housing

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

We have an opportunity for an Area Manager within Housing to join our Housing Operations team in the North Region managing over 2500 properties with a Team of 6 Housing Officers. The team provides a housing management function across general needs and homeownership accommodation.

• The role is responsible for Housing Officers, working across the surrounding region.
• The Area Manager will be responsible for leading and driving the key functions of the housing team which include Antisocial Behaviour management, health & safety, compliance and tenancy management.
• Lead in providing outstanding customer service and clear communication to residents and external stakeholders.
• Day to day contact with direct reports as required - providing oversight and advice.
• Line management tasks, performance/ productivity, approvals ensuring we have sufficient service to cover housing management functions.
• Reviewing stakeholder communication including MP and Councilor contact.
• Assisting in resolving customer concerns and potential risk issues, i.e. repairs and any H&S issues associated.
• Liaising with other teams and business areas, Income, Lettings, Case Management Team, Property Services and CSC.
• Management and oversight of compliance tasks as well as formal/ legal notices received from external agencies.
• Contacting customers to resolve concerns and queries, hopefully deflecting complaints with a suitable resolution.
• Complaint management.

• Institute of Housing qualification or comparable experience is essential.
• Proven experience of delivering high quality tenancy services.
• Previous experience of managing staff in a similar role.
• Working knowledge of relevant regulations and good practice.
• Excellent communication and customer care skills.
• Basic knowledge of housing management software.
• Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
• Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes.

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £40,334 (rising to £42,457 after 12 months, subject to satisfactory performance).

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our talent team will be happy to help you – housing.recruitment@sanctuary.co.uk.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.