Area Manager

Sanctuary Scotland manages rented and shared ownership homes across the country, including Aberdeen, Aberdeenshire, Glasgow, Cumbernauld and Dundee. Our staff help make a real difference to the quality of people’s lives.

We are delighted to offer an exciting opportunity for an Area Manager to join our Housing Service Team. The Area Manager will support the Housing Manager in delivering an effective housing management service to tenants across Aberdeen City and Aberdeenshire. This is a challenging and rewarding role, working closely with an immediate team of four Housing Assistants and a Welfare Rights Officer, as well as alongside eight Housing Officers. The ability to motivate and inspire staff, coupled with confidence in assessing risk and managing competing priorities, is essential to successfully meet the demands of the role. Strong and assertive communication skills are also required to effectively address queries and respond to tenancy issues.

• Delivering a high quality housing management service by supporting the team to effectively manage workloads, including complex queries, ensuring deadlines are met.
• Responsible for ensuring all housing management activities comply with legislative and regulatory requirements, ensuring the provision of quality and safe homes for our customers and minimizing potential risks.
• Ensuring the effective management of all ASB (anti-social behaviour) cases in line with the policies and procedures.
• Managing complaints for the service area, focusing on first contact resolution and continuous service improvement.
• Line management duties include effective recruitment, motivation and performance management.
• Attending internal and external stakeholder meetings to support the business needs and ensure the service's views and perspectives are represented.

• SVQ3 in relevant area.
• Strong knowledge of relevant housing legislation/law or qualification at an equivalent level is essential.
• Proven experience of delivering high quality tenancy services.
• Proven experience of working within a high demand customer focused environment, ideally dealing with the public.
• Ability to manage competing priorities, achieve deadlines and resolve complex issues effectively.
• A transformational leadership approach with a demonstrable record of motivating, developing and inspiring staff.
• Excellent interpersonal, negotiation and presentation skills, with the ability to communicate confidently at all levels.
• Proficient in the use of Microsoft Office applications - including Outlook, Word, Excel and Teams (or equivalent), with experience of SAP.
• This role requires regular travel; therefore, a full and valid driving licence is essential.

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.