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- Tasks: Join our 2nd Line Support Team and gain hands-on experience in technology.
- Company: Sanctuary is a leading UK provider of housing, care, and community services.
- Benefits: Enjoy flexible working, 25 days annual leave, and a supportive wellbeing package.
- Why this job: Kickstart your career with an award-winning apprenticeship and a chance to grow professionally.
- Qualifications: Minimum of 2 GCSEs at Grade 4 or above, including Maths and English.
- Other info: This is a fixed-term contract for 22 months, with a starting salary of £16,489.
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Operation: Sanctuary Group
Closing Date: 05/02/2026
Salary: £16,489 / year
Requisition: 227127
Fixed term contract for 22 months
Worcester based with a balance of home and office working
Starting salary year 1: £16,489
35 hours per week
About the role
This is an exciting opportunity to join our award‑winning Apprenticeship programme. In partnership with our training provider – TDM – the programme offers you a chance to study for a Level 3 Apprenticeship in Information Communication, nationally recognised qualification, all whilst gaining practical work experience.
This is the first step in a scheme that can extend as far along your professional journey towards being a qualified 2nd line support Technician. Our organisation is committed to providing you with the time and support to complete your apprenticeship alongside the training provider.
What will you do?
You will be working as part of the 2nd Line Support Team, working alongside other specialist teams across the technology department to gain a good understanding of all technology aspects and lifecycle. As part of your job role, you will be supported by the team around you, ensuring you are getting the best out of your apprenticeship!
What skills and abilities do I need to have?
We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability – and have a willingness to learn, enthusiasm and dedication.
- A minimum of 2 GCSEs at Grade 4 or above, or the equivalent including Maths and English
- Knowledge of Microsoft Office applications (Word, Excel and Outlook)
- A keen interest in technology and any background skills would be advantageous
About us
Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes.
Benefits
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with matching employer contributions from Sanctuary up to set limits
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Contact
If you have an updated copy of your CV, please send your application to apprenticeships@sanctuary.co.uk. If you have questions, our talent team will be happy to help you.
EEO Statement
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.
Life at Sanctuary
For an insight into what it’s like to work for us, take a look at #LifeatSanctuary on Twitter.
#J-18808-Ljbffr
Apprentice - Information Comms Technician employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice - Information Comms Technician
✨Tip Number 1
Familiarise yourself with the key values of Sanctuary Group: Ambition, Inclusion, Integrity, Quality, and Sustainability. During any interactions, whether in interviews or networking, demonstrate how you embody these values in your personal and professional life.
✨Tip Number 2
Showcase your enthusiasm for technology by discussing any relevant projects or experiences you've had, even if they are informal. This could include personal projects, volunteer work, or even coursework that highlights your interest and skills in IT.
✨Tip Number 3
Connect with current or former apprentices at Sanctuary Group through social media platforms like LinkedIn. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the selection process.
✨Tip Number 4
Prepare thoughtful questions about the apprenticeship programme and the 2nd Line Support Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you, making a positive impression on the interviewers.
We think you need these skills to ace Apprentice - Information Comms Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an Apprentice Information Comms Technician. Emphasise any technical skills, particularly in Microsoft Office applications, and any previous experience or interest in technology.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and your willingness to learn. Mention how your values align with those of Sanctuary Group, such as ambition and inclusion, and express your eagerness to contribute to their team.
Highlight Your Qualifications: Clearly state your GCSE qualifications, especially in Maths and English, as these are essential for the role. If you have any additional certifications or relevant coursework, be sure to include them to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the position.
How to prepare for a job interview at Sanctuary Group
✨Show Your Enthusiasm for Technology
Make sure to express your genuine interest in technology during the interview. Talk about any relevant experiences or projects you've worked on, even if they're just personal or academic. This will demonstrate your passion and willingness to learn.
✨Highlight Your Soft Skills
Sanctuary Group values qualities like ambition, inclusion, integrity, quality, and sustainability. Be prepared to discuss how you embody these values in your daily life or past experiences. Use specific examples to illustrate your dedication and teamwork skills.
✨Prepare for Practical Questions
Since this role involves working with technology, be ready for practical questions related to Microsoft Office applications and basic IT concepts. Brush up on your knowledge of Word, Excel, and Outlook, and think about how you would approach common technical issues.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the apprenticeship programme and the team you'll be working with. This shows your interest in the role and helps you understand how you can contribute effectively.
