Administration Team Leader - CSSC

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Administrative Services

Operation: Sanctuary Group

Closing Date: 16/10/2025

Requisition: 226266

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Worcester (office based)

£35,468 – £37,335 per year

35 hours per week – Monday to Friday

We are seeking an Administration Team Leader to lead our new team in Worcester. This role will sit within the Corporate Shared Service Centre (CSSC) and will be responsible for managing a team of 6 x Administration Assistants. The team will be responsible for completing all administration tasks within the CSSC, as well all records management activities, including the creation, maintenance, storage, retrieval, and disposal of physical and digital records. As the role will require the physical handling of documents, including boxes and files, some heavy lifting will be required, as well as standing and walking for prolonged periods.

This is a new team so responsibilities will include setting up the team (we are currently recruiting for the Administration Assistant roles), creating and establishing processes, developing process maps and training the team, whilst ensuring business requirements are met. Once the team are established and processes embedded, key responsibilities will be to lead the team to ensure completion of all daily activities.

The role of Administration Team Leader – CSSC will include:

• Managing the team ensuring high quality services are delivered to support the needs of the Group and enable team members to perform at consistently high levels
• Setting objectives for the team and monitoring delivery, identifying best practices and processes through continuous improvement encouraging new ideas and better ways of working
• Providing support to deliver consistently high quality and timely management information for customers and stakeholders to enable effective monitoring, support decision making, business planning and effective financial management
• Supporting the delivery of all CSSC administration ensuring accuracy, completeness and adherence to financial controls so regulatory and statutory requirements are met

Skills and experiences:

• Recent experience of working in a fast paced, transactional administrative role
• Proven experience of managing, motivating, inspiring and developing a team
• Working experience of undertaking processes analysis, identifying and implementing process improvements
• Excellent interpersonal and customer care skills

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £32,244 with an additional policy allowance of £3,224 per annum (rising to £33,941 with an additional policy allowance of £3,394 per annum after 12 months, subject to satisfactory performance)

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

I nclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Job Segment: Manager, Management, Customer Service