At a Glance
- Tasks: Coordinate and schedule gas works, ensuring efficient workloads for engineers.
- Company: Join a supportive team at Sanctuary Group, committed to inclusivity.
- Benefits: Enjoy 25 days annual leave, pension contributions, and wellbeing support.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by improving service delivery and customer satisfaction.
- Qualifications: Experience in scheduling and knowledge of relevant regulations required.
The predicted salary is between 34400 - 36210 € per year.
Location: Banbury covering the Midlands
Salary: £34,400 - £36,210 per year
Working hours: 40 hours per week Monday to Friday 08:00-16:30
This role sits within the Gas Operation Team – Planning Gas Service and Repairs, working closely with planners, administrators, and Gas Service Delivery Managers. As a gas planner, you will coordinate and schedule gas works, ensuring engineers have efficient workloads and that customer appointments are managed effectively. You'll also help ensure compliance within the planning process and contribute to ongoing improvements that support the department's objectives and evolving commercial service requirements. By working collaboratively with both office and field colleagues, the role helps maintain consistent, high‑quality operational performance.
Responsibilities- Deliver high‑quality, consistent services scheduling and programming gas servicing and repairs across Scotland ensuring compliance targets are met.
- Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer.
- Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately.
- Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are user‑friendly and accessible.
- Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring, and implementing improvements.
- Experience of using multiple systems and processes to effectively schedule a field workforce.
- Working knowledge of relevant regulations, legislation and good practice.
- NVQ2 in Customer Service or Business Administration (or similar).
- Ability to extract and interpret data from a number of sources.
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
- A pension scheme with employer contributions.
- Life Assurance.
- Employee Advice Service including counselling.
- Cycle to Work scheme.
- Voluntary health plans.
- Wellbeing support and tools.
- Shared employee networks focused on inclusion.
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Gas Planner in Adderbury employer: Sanctuary Group
Sanctuary Maintenance Contractors Limited is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as up to 30 days of annual leave, a robust pension scheme, and a commitment to inclusivity, employees in Banbury can thrive in their roles while contributing to high-quality gas service delivery across the Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Gas Planner in Adderbury
✨Tip Number 1
Network like a pro! Reach out to people in the gas industry, especially those who work as planners or in related roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions specific to gas planning. Think about how you’d handle scheduling conflicts or customer complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Showcase your tech skills! Familiarise yourself with the systems used in gas planning. If you can demonstrate your ability to use multiple systems effectively, you’ll stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Gas Planner in Adderbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Gas Planner role. Highlight your experience with scheduling and managing workloads, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Gas Planner position and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Customer Service Skills:Since this role involves managing relationships with customers, make sure to highlight your customer service experience. Share examples of how you've handled complaints or improved service delivery in the past – we want to know how you can keep our customers happy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Make sure you brush up on your knowledge of gas operations and scheduling processes. Familiarise yourself with relevant regulations and legislation, as this will show that you're serious about the role and understand the industry's standards.
✨Showcase Your Customer Service Skills
Since the role involves managing relationships with customers, be prepared to discuss your experience in customer service. Think of specific examples where you've successfully handled complaints or improved service delivery, as this will demonstrate your ability to meet customer expectations.
✨Be Data Savvy
As a gas planner, you'll need to extract and interpret data effectively. Bring examples of how you've used data in previous roles to make decisions or improve processes. This will highlight your analytical skills and your ability to contribute to performance monitoring.
✨Collaborative Mindset
This role requires working closely with various teams, so be ready to talk about your teamwork experiences. Share instances where you've collaborated with others to achieve a common goal, as this will show that you can maintain high-quality operational performance.
