Customer Lettings Coordinator in Adderbury

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Base office location may vary dependant upon suitable candidate - balance of home and office working - covering the Midlands and South West Regions, with an expectation of occasional travel to our office locations.

£31,768 - £35,112 per year, 37.5 hours per week.

We have an opportunity for two Customer Lettings Coordinators to join our team. As a Customer Lettings Coordinator you will manage our empty homes, letting and improving vacant stock performance as part of Sanctuary’s void recovery strategy. You will be target focused, and expected to monitor, manage and drive void performance, as part of a team, working to meet challenging KPI’s. You will deliver a high quality and customer focused housing, lettings and allocations service for the local operation to meet the needs and expectations of current and future residents, and the wider community.

The role of Customer Lettings Coordinator will include:

• Managing, monitoring, and driving void KPI performance for vacant stock, re-let days and void loss.
• Turning around voids from notice to let and addressing hard to let or low demand voids.
• Accurate data recording and management in line with business requirements, processes and procedures.
• Risk management regarding safety of residents and staff ensuring correct verification for applicants.
• Dealing with legal compliance and financial loss for extended void periods.
• Providing high quality customer service to residents, customers, partners and internal staff.
• Administrative tasks to assist in maintaining a local authority housing register or choice-based lettings scheme.

Skills and experiences:

• Working to tight performance targets and deadlines.
• Ability to use your own initiative whilst also working as part of a team.
• Excellent communication skills, allowing you to negotiate, present and build positive relationships.
• Strong IT and database skills e.g. Outlook and Microsoft Office packages.
• Ability to plan, organise and prioritise workload effectively.
• Excellent accuracy levels with high attention to detail.

Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

South East region - £33,356 per annum (rising to £35,112 after 12 months service and subject to satisfactory performance). Elsewhere in the UK - £31,768 per annum (rising to £33,440 after 12 months service and subject to satisfactory performance).

We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Housing Association, an exempt charity.