Area Manager - Housing in Adderbury

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

We have an opportunity for an Area Manager – Housing to join our Housing Operations team based in Banbury. The team provides a housing management function across general needs, housing for older people and homeownership accommodation.

The Area Manager will be responsible for leading and driving the key functions of the housing team which include antisocial behaviour management, health & safety, compliance and tenancy management. You will lead in providing outstanding customer service and clear communication to residents and external stakeholders. The ideal candidate will have previous experience in a housing management role with exposure to housing legislation.

The role of Area Manager - Housing will include:

• Line management of 7 Housing Officers, liaising daily with your team to provide oversight and assist with any queries whilst ensuring a high level of performance and productivity.
• Ensuring anti-social behaviour, compliance checks and general estate management are dealt with in line with relevant policies and procedures.
• Contributing, along with other Area Managers, to the management of the Midlands housing portfolio.
• Promoting a performance culture to achieve KPIs and improve Tenant Satisfaction Measures, collaborating with other internal teams to maximise outcomes.
• Carrying out performance management meetings with the team and on an individual level.
• Effectively managing complaints.
• Assisting, supporting and advising members of the team in complex matters, ensuring the required training is provided.
• Managing and approving invoices and contributing to budget setting.
• Supporting the team with service charges and queries.
• Attending court as required to support officers in complex legal cases.
• Contributing to meetings with stakeholders, internal and external, either face to face or via teams.
• Leading by example, living the values of the organisation, ensuring staff and customers feel safe, respected and proud.

Skills and experiences:

• A relevant qualification in housing management and/or be working towards a qualification Level 4 or 5 or Diploma in Housing.
• Knowledge of relevant housing legislation and regulatory frameworks.
• An excellent understanding of tenancy management particularly successions, mutual exchange and tenancy changes.
• An understanding of how to apply principles of case work to effectively manage anti-social behaviour.
• An understanding of risk management and how this applies to housing management.
• Working knowledge of Microsoft packages including Word, Excel, Outlook and Teams.
• Travel is a requirement of the role, therefore a full valid driving licence is essential with access to a vehicle insured for business purposes.

Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

Role salary is £42,351 (rising to £44,580 after 12 months, subject to satisfactory performance).

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.