Administration Officer in Aberdeen

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

We are seeking a highly organised and proactive Administration Officer to provide comprehensive administrative support for our Regional Asset Team. The successful candidate will be responsible for delivering, maintaining, and continuously improving efficient administrative processes and systems that support the effective operation of the team. The Regional Asset Team in Scotland comprises six colleagues based across multiple office locations throughout the country. Working collaboratively with team members, the Administration Officer will play a key role in ensuring smooth day-to-day operations, effective communication, and the timely coordination of administrative activities across the region.

The role of Administration Officer will include:

• Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations.
• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded.
• Provide managers and colleagues with clear guidance, information and practical advice on business support services and ensure compliance with Group policy and relevant legislation as required.
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints.
• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible.

Skills and experiences:

• Literacy and numeracy equivalent to passes in GCSE Grade English and Maths.
• Proven experience of working to deadlines and prioritising workloads, both for self and others.
• Some experience of working with data, including inputting and updating databases.
• Some experience of resolving problems and good interpersonal and customer care skills.
• Good understanding of written and spoken English.
• Ability to work independently and use own initiative, and works well within a team-based environment.
• Ability to extract and interrogate data from computer systems.

About us: We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Wellbeing support and tools.
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues.

£25,848 per annum (rising to £27,209 per annum after 12 months, subject to satisfactory performance).

We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.