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- Tasks: Support residents' well-being and coordinate housing services with a focus on customer care.
- Company: Join Sanctuary Group, a leading not-for-profit housing association.
- Benefits: Enjoy 25 days annual leave, pension scheme, and wellbeing support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and working with older people is essential.
- Other info: Flexible part-time role with opportunities for growth and development.
The predicted salary is between 16916 - 17439 £ per year.
Overview
We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flare for customer service and ability to think on your feet, you\\\’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.
This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.
Responsibilities
- The role of Scheme Manager – Homeownership will include
- Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
- Providing administrative support including producing letters/notices, recording data, raising purchase orders, invoice management and support resales
- Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
- Supervising contractors and works carried out to maximise service delivery
- Ensuring compliance with legislative and regulatory requirements for housing services
Qualifications and experience
- Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
- Experience of good practice for resident involvement or customer participation activities and practices
- Ability to organise and prioritise multiple workloads effectively
- Excellent communication and customer care skills
- A good working knowledge of handling confidential and sensitive information
- A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required
Disability Confident employer
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations, such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to sanctuary.co.uk/join-our-team.
About Sanctuary Group
One of the UK\’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people\\\’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance
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Scheme Manager - Homeownership - Part Time employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager - Homeownership - Part Time
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sanctuary Group. Understand their values and how they support their customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and housing support. Prepare some examples from your past experiences that highlight your skills in these areas. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and confident when discussing your experiences. Remember, this role involves a lot of interaction with customers, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Scheme Manager - Homeownership - Part Time
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, especially in similar roles. Use specific examples to demonstrate your flair for helping others!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your relevant experience with older people and how you can contribute to our Homeownership team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key skills and experiences shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our organisation there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheme Manager and the specific responsibilities it entails. Brush up on your knowledge about housing support services and how they can help residents maintain their independence. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role heavily relies on exceptional customer service, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Think about situations where you went above and beyond to ensure customer satisfaction, as this will demonstrate your ability to connect with residents effectively.
✨Be Ready to Discuss Compliance
Familiarise yourself with the legislative and regulatory requirements related to housing services. Be prepared to discuss how you would ensure compliance in your role. This shows that you take the responsibilities seriously and understand the importance of adhering to regulations in the housing sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges the Homeownership team currently faces, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
