Scheme Manager - Homeownership

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Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

The Orchard, Brandon, Suffolk

£20,299 – £20,927 per year

A 2 bedroom flat is provided

30 hours per week

We have an opportunity for a Scheme Manager – Homeownership to join our Housing Management team based at The Orchard in Brandon. As a Scheme Manager – Homeownership you will be responsible for providing a high quality housing management service reporting and following up communal repairs, supporting the homeownership team with special projects, and managing local contractors. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working in a building or facilities management role with older people, in a housing management setting, and aware of safeguarding concerns. This is a residential role, but can be reviewed with the right candidate.

The role of Scheme Manager – Homeownership will include:

• Providing reports to the homeownership officer
• Being the first point of call for residents, and interviewing new residents
• Promoting independent living and sign posting to appropriate agencies
• Encouraging residents to organise and get involved in activities
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Wellbeing calls to residents via warden call system
• Providing cover at schemes in the region for other Scheme Managers
• Managing low level anti-social behaviour
• Support the Homeownership Officer with budget setting, and service charge reviews
• Manage local contractors including cleaners, gardeners and maintenance providers

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Experience of using housing management software
• Basic knowledge of Microsoft applications including Word, Excel, Teams and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• £20,299 per annum (rising to £20,927 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,375 per annum based on 37.5 hours per week rising to £26,159 per annum after 12 months service and subject to satisfactory performance

If you\’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Manager, Customer Service, Management

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