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- Tasks: Be the friendly face for customer queries and support their independence.
- Company: Join Sanctuary Supported Living, a not-for-profit organisation dedicated to helping people live independently.
- Benefits: Enjoy 25+ days holiday, flexible working, and discounts from major retailers.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience with young or vulnerable adults and confidence in IT systems is essential.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
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Department: Health and Social Care (Qualified and Non-Qualifie
Operation: Sanctuary Supported Living
Closing Date: .
Requisition: 225226
Coverdale, Pennyroyle Crescent, Witham, Essex, CM8 2YH
£13.01 per hour
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Mental Health, Coverdale, Witham.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.
We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
- The full time equivalent for this role is 37.5 hours
Job Reference: 225226
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don\’t forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
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Night Security / Concierge employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Security / Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable adults and those with mental health challenges. Understanding their unique situations will help you demonstrate empathy and readiness to support them during your interview.
✨Tip Number 2
Highlight any previous experience you have in similar roles, especially in challenging environments. Be prepared to share specific examples of how you've successfully handled difficult situations or provided exceptional service.
✨Tip Number 3
Showcase your ability to build relationships by discussing any relevant experiences where you’ve developed rapport with clients or colleagues. This is crucial for a role that involves direct interaction with customers.
✨Tip Number 4
Research Sanctuary Supported Living’s values and mission. Being able to articulate how your personal values align with theirs can set you apart and show your genuine interest in contributing to their goals.
We think you need these skills to ace Night Security / Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Security / Concierge. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, especially in working with vulnerable individuals or in challenging situations. Emphasise any skills related to customer service, safety checks, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your commitment to providing excellent service. Mention specific examples from your past experiences that demonstrate your ability to handle emergencies and develop relationships with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sanctuary Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Concierge, especially in a mental health setting. Familiarise yourself with the key tasks such as handling customer queries, managing emergencies, and ensuring security.
✨Show Empathy and Communication Skills
Demonstrate your ability to connect with vulnerable individuals. Prepare examples from your past experiences where you've successfully built relationships or handled challenging situations with empathy and understanding.
✨Highlight Relevant Experience
Be ready to discuss your previous work with young people or vulnerable adults, particularly in challenging environments. Share specific instances that showcase your skills in crisis management and support.
✨Prepare Questions
Have thoughtful questions ready for the interviewer about the organisation's approach to supporting its staff and customers. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
