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- Tasks: Be the friendly face for customers, helping them with queries and life skills.
- Company: Join a not-for-profit organisation dedicated to making a positive impact in the community.
- Benefits: Enjoy 25+ days holiday, pension contributions, and health plans.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with young people or vulnerable adults is a plus.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 11 - 14 £ per hour.
Grove Park, 71-78 Grove Park, Bury St Edmunds, IP33 3BQ
£12.39 per hour, 42 hours per week (4 shifts per week, on a 4 on, 4 off basis 6pm – 6am)
Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service at Grove Park, Bury St. Edmunds. At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do.
The role of Concierge will include:
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Skills and experiences:
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Ability to use IT systems confidently
Benefits:
- At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
- A pension scheme with employer contributions
- A variety of online discounts and rewards from major retailers
- Health and well-being plans
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Tax efficient savings through our Cycle to Work scheme
- A wide range of learning and development opportunities
Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced. We are only currently accepting applications from those with the right to work in the UK.
Inclusion and Diversity:
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.
Concierge in Bury St Edmunds employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in Bury St Edmunds
✨Tip Number 1
Get to know the company! Research Sanctuary Supported Living and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the interview process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to working with vulnerable adults and handling challenging situations. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Sanctuary Supported Living.
We think you need these skills to ace Concierge in Bury St Edmunds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Concierge. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: If you've worked with young people or vulnerable adults before, make it a point to mention this in your application. We want to see how your past experiences can help you excel in this role.
Be Personable: Since the role involves developing good relationships with customers, let your personality shine through in your application. Share examples of how you've gone above and beyond in previous roles to provide excellent service.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can consider you for the position. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Sanctuary Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Concierge at Sanctuary Supported Living. Familiarise yourself with their mission to support vulnerable individuals and think about how your experience aligns with their values.
✨Showcase Your People Skills
As a Concierge, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've successfully built relationships or handled challenging situations. This will demonstrate your ability to connect with people and provide excellent service.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle emergencies or difficult situations. Think of specific instances where you've had to think on your feet and remain calm under pressure. This will show your problem-solving skills and resilience.
✨Highlight Your IT Proficiency
Since the role requires using IT systems confidently, be prepared to discuss your technical skills. Mention any relevant software or tools you've used in previous roles, and if possible, give examples of how you've leveraged technology to improve service delivery.
