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For Companies At a Glance
- Tasks: Be the friendly face for customers, guiding them and organising fun activities.
- Company: Join Sanctuary Supported Living, a not-for-profit making a real difference.
- Benefits: Enjoy comprehensive training, career growth, and a rewarding work environment.
- Why this job: Make a positive impact on people's lives while developing your skills.
- Qualifications: Experience with young people or vulnerable adults and strong communication skills.
- Other info: Inclusive workplace that values diversity and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Bank Concierge role at Sanctuary Supported Living, based at our Homelessness Service, Astwell House, Kings Lynn.
Responsibilities
- Being a first point of call to receive and direct all customer queries
- Developing good relationships with customers, helping them develop life skills
- Handling occasional emergency/challenging situations
- Going above and beyond to ensure an excellent service is provided to our customers
- Occasionally organising and running social activities
- Some health and safety responsibilities, e.g. fire safety checks
- Ensuring the security of the service is maintained
- Writing and updating customer notes
Qualifications and experience
- Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
- Previous experience working under challenging circumstances
- Good communication skills
- Ability to use IT systems confidently
Are you ready to be your best?
About Sanctuary Supported Living
Sanctuary Supported Living is delighted to be recruiting for a Bank Concierge at our Homelessness Service, Astwell House, Kings Lynn.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We\’re a national organisation, but we\’re not-for-profit and we think locally by putting our customers at the heart of what we do. We\’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day. And working with us isn\’t just another job. It\’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people\’s lives. Plus, we\’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we\’ll reward you.
The above text includes an inclusive statement; Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
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Bank Concierge employer: Sanctuary Group
Contact Detail:
Sanctuary Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Concierge
✨Tip Number 1
Get to know the company! Research Sanctuary Supported Living and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Bank Concierge at Astwell House.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to handling challenging situations and working with vulnerable adults. Use real-life examples to demonstrate your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Bank Concierge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Bank Concierge role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; give examples of how you've used your communication skills or handled challenging situations in the past. We want to see how you can bring your unique experiences to our team!
Be Personable: Remember, this role is all about building relationships with customers. Let your personality shine through in your application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sanctuary Group
✨Know Your Role
Make sure you understand the Bank Concierge role inside out. Familiarise yourself with the responsibilities, especially around customer queries and developing relationships. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience with young people or vulnerable adults. Think about challenging situations you've faced and how you handled them. This will show that you're ready for the demands of the job.
✨Communication is Key
Since good communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the position.
✨Be Ready for Scenarios
Expect to be asked about how you'd handle emergency or challenging situations. Prepare some scenarios in advance where you successfully managed a crisis or provided excellent service. This will demonstrate your problem-solving skills and commitment to customer care.
