At a Glance
- Tasks: Lead day-to-day enquiries and deliver excellent customer care in our Care Enquiry Hub.
- Company: Join Sanctuary Care, an innovative organisation focused on people and growth.
- Benefits: Competitive salary, generous holiday, pension scheme, and health plans.
- Other info: Dynamic work environment with opportunities for training and progression.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 33397 - 35144 £ per year.
Worcester
£33,397.00 per annum (rising to £35,144.20 after 12 months)
35 hours per week.
When you join Sanctuary Care, you will be part of something special – we are an innovative organisation, with ambitious growth plans. We put people at the heart of everything we do and that includes our staff. We invest heavily in your training, promote a strong teamwork ethic, and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people, and we employ those who share our value of keeping kindness at the heart of our care.
Experience has taught us that the very first phone call to a care home can be a scary, emotional, and often guilt-riddled experience for the enquirer who is calling on behalf of their loved one. Being a part of the Care Enquiry Hub is your opportunity to be at the very forefront of an individual’s care journey and to set the scene ready for the excellent care families will receive in the homes when they join us.
An exciting opportunity has arisen for a Lead Care Enquiry Advisor to join us in our Care Enquiry Hub. In this role you will be involved with:
- Leading the day-to-day enquiries
- Auditing and the maintenance of accurate and complete enquiries
- Monitoring performance against benchmarks to drive process
- Leading the delivery of an excellent customer care service within the Care Enquiry Hub to our customers enquiring about Sanctuary Care homes
You will be based in Sanctuary Care’s head office in Worcester. However, occasional visits to our care homes will be required to have a full understanding of the service we provide. You will work collaboratively with our Homes as well as the central Marketing and the Business Development Managers.
As part of our commitment to making Sanctuary a great place to work, we offer you access to a range of great employee benefits and the opportunity to develop and progress within your career. Benefits include:
- Receive individually tailored, person centred and knowledgeable training
- A pension scheme, with matching contributions from Sanctuary up to set limits
- 25 days paid holiday, rising to a maximum of 30 days after 5 years service
- Life assurance
- Family friendly arrangements, including opportunities for flexible working
- Health and wellbeing plans
- A variety of online discounts and rewards from major retailers
- Tax efficient schemes for you to save on buying a new bike to cycle to work or on a range of childcare services including after school clubs and summer camps
- A wide range of learning and development opportunities
Lead Care Enquiry Advisor in London employer: Sanctuary Care
Sanctuary Care in Truro is an exceptional employer, offering a supportive work culture that prioritises well-being and diversity. With flexible working hours, a generous £3,000 welcome bonus, and comprehensive professional development opportunities, we empower our Bank Registered Nurses to thrive in their careers while delivering high-quality care. Join us to be part of a dedicated team that values your growth and commitment to nursing excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Care Enquiry Advisor in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Sanctuary Care!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Sanctuary Care.
We think you need these skills to ace Lead Care Enquiry Advisor in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Sanctuary Care. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Sanctuary Care and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Sanctuary Care. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Sanctuary Care's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Sanctuary Care
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Sanctuary Care.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Sanctuary Care will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Sanctuary Care and how you would contribute to adapting HR strategies.
