Reception Supervisor

San Carlo Manchesterare hiring a Reception Supervisor!

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.

Colleague Benefits:

• Free Meals on Duty- Delicious, healthy meals, all free
• 50% Staff Discount- For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend- Bring your friends and earn up to £1,000 per person
• Elevate Training Academy- Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days- Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App- Offering you discounts and rewards with thousands of companies worldwide
• Wagestream- Access to earned pay at any point of the month
• Legal and Financial Advice- Free legal and financial advice for you and your family
• Colleague of the Month- Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards- Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities- The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension- San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• The ability to understand and meet the requirements of Service Level Agreements
• Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively.
• An excellent customer focused manner at all times.
• Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests
• A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
• Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Be versatile, work well within your team and be willing to help others
• Ensure accurate records of guest counts and reservations are kept.

Required Qualifications & Experience:

• Experience in a similar role
• Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgement and minimal direction