At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth dining experience.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global presence.
- Benefits: Free meals, 50% staff discount, and access to training and development.
- Other info: Opportunities for international work and monthly recognition awards.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Experience in hospitality, excellent communication, and strong organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
Altoare is hiring a Host! Competitive industry pay (based on salary & Tronc).
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and has seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester, with a growing number overseas – including Kuwait, Bangkok and Qatar, and with new sites set to open in Miami.
Colleague Benefits:
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities:
- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant's waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
- Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Keeping track of table turnover and communicating table availability to servers.
- Handling any customer complaints or issues in a courteous and professional manner.
- Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience:
- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organized and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Compensation: Competitive salary
Host in City of Westminster employer: San Carlo
San Carlo is an exceptional employer, offering a vibrant work culture that celebrates teamwork and individual contributions. With generous benefits such as free meals on duty, extensive training opportunities through the Elevate Training Academy, and the chance to work internationally, employees are supported in their professional growth while enjoying a rewarding and dynamic environment. Join us in creating memorable dining experiences across our authentic Italian restaurants, where your hard work is recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Host in City of Westminster
✨Tip Number 1
Get to know the restaurant scene! Research San Carlo and its vibe. When you walk in for your interview, show that you’re not just another candidate – you’re genuinely excited about being part of their family.
✨Tip Number 2
Practice your greeting skills! As a Host, first impressions matter. Role-play with a friend or in front of the mirror to nail that warm welcome and confident communication style.
✨Tip Number 3
Be ready to showcase your multitasking skills. Think of examples from your past experiences where you juggled multiple tasks like managing reservations while keeping guests happy. This will show you can handle the busy front of house!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Host in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application for the Host role. Highlight any relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at San Carlo
✨Know the Restaurant's Story
Before your interview, take some time to learn about San Carlo and its history. Understanding the family background and the growth of the restaurant chain will help you connect with the interviewers and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Host, excellent communication is key. During the interview, practice clear and confident speaking. Be prepared to discuss how you've effectively managed guest interactions in the past, as this will demonstrate your suitability for the role.
✨Demonstrate Organisational Skills
Highlight your ability to stay organised and manage multiple tasks. You might be asked how you would handle a busy night or a long waiting list, so think of specific examples from your experience that showcase your organisational prowess.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints or difficult situations. Prepare a couple of scenarios where you successfully resolved issues, focusing on your approach and the positive outcomes. This will show your problem-solving skills and professionalism.
