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For Companies At a Glance
- Tasks: Lead the reception team, manage bookings, and ensure excellent customer service.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global opportunities.
- Benefits: Enjoy free meals, 50% staff discount, and access to training and development.
- Why this job: Be part of a vibrant team and make a real impact in a dynamic environment.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Opportunities for international work and recognition through monthly awards.
The predicted salary is between 30000 - 42000 £ per year.
San Carlo Manchester are hiring a Reception Supervisor!
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities
- The ability to understand and meet the requirements of Service Level Agreements
- Ensure phone calls and emails are answered in a timely manner and all reservations are managed effectively.
- An excellent customer focused manner at all times.
- Previous experience in managing bookings, answering telephone calls, taking payments and meeting and greeting guests
- A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
- Ensure your team maintains an organised and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Be versatile, work well within your team and be willing to help others
- Ensure accurate records of guest counts and reservations are kept.
Required Qualifications & Experience
- Experience in a similar role
- Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Reception Supervisor in Manchester employer: San Carlo Restaurant Group
Contact Detail:
San Carlo Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the restaurant industry. A personal recommendation can really give you an edge when applying for roles like Reception Supervisor.
✨Tip Number 2
Show up in style! If you get the chance for an interview, dress smartly and bring your A-game. First impressions matter, especially in hospitality, so make sure you look the part and exude confidence.
✨Tip Number 3
Be ready to chat! Prepare for common interview questions but also think about how you can showcase your experience in managing bookings and leading a team. We want to hear about your successes and how you handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at San Carlo, so don’t miss out on your chance to join our fantastic team!
We think you need these skills to ace Reception Supervisor in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Supervisor role at San Carlo. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at San Carlo Restaurant Group
✨Know the Company Inside Out
Before your interview, take some time to research San Carlo and its history. Understand their values, mission, and what makes them unique in the restaurant industry. This will not only impress your interviewers but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to handle difficult situations with grace and how you ensure a positive experience for everyone.
✨Demonstrate Team Leadership
Be ready to discuss your experience in managing a team. Share specific instances where you’ve successfully organised staff schedules or resolved conflicts. Emphasise your leadership style and how you motivate your team to maintain high standards of service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and growth opportunities within San Carlo. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
