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- Tasks: Oversee daily restaurant operations and support the General Manager.
- Company: Join the vibrant San Carlo Leicester team with a focus on excellence.
- Benefits: Enjoy free meals, 50% staff discount, and access to earned pay anytime.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Previous management experience and strong communication skills are essential.
- Other info: Potential for future permanent roles and global opportunities within our restaurant group.
The predicted salary is between 30000 - 42000 £ per year.
San Carlo Leicester are hiring an Assistant General Manager (Maternity Cover). Competitive industry pay (based on salary & Tronc).
Colleague Benefits
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities
- Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities where relevant/needed
- Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managers reporting to you to ensure all KPI's are being achieved. Report each meeting to General Manager
- Manage monthly results from Department manager KPI's
- Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner
- Apart from the General Manager, conduct probations and appraisals to monitor full team performance and development
- Track team turnover monthly and ensure it stays below the company target
- Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters
- Create and maintain a safe and comfortable working environment for all staff to flourish in
- Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
- Manage the results from all departmental Health Checks to ensure actions plans are being worked on
Required Qualifications & Experience
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
This is a fixed-term maternity cover role. There may be future opportunities for a permanent full-time position within the wider restaurant group with 5 restaurants across Birmingham, Leicester and Bristol.
Assistant General Manager in Leicester employer: San Carlo Restaurant Group
Contact Detail:
San Carlo Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Assistant General Manager role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research San Carlo Leicester and understand their values and operations. Be ready to discuss how your experience aligns with their needs, especially around team management and customer satisfaction.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed teams or improved customer experiences in previous roles. This will help us see how you can make a positive impact at San Carlo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at San Carlo Leicester.
We think you need these skills to ace Assistant General Manager in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant General Manager role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share your passion for the hospitality industry and how your previous experiences have prepared you for this position.
Show Off Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved operations or customer satisfaction in past roles. We love seeing results-driven candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at San Carlo Restaurant Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant General Manager. Familiarise yourself with the key tasks like overseeing daily operations and managing KPIs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to highlight your previous management experience. Prepare examples of how you've successfully led teams, handled conflicts, or improved customer satisfaction. This will give the interviewers confidence in your ability to manage their staff effectively.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, such as dealing with a dissatisfied customer or managing a busy shift. Think through these scenarios in advance and outline your thought process. This will showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
