At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth dining experience.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global presence.
- Benefits: Free meals, 50% staff discount, and access to training and development.
- Other info: Opportunities for international work and recognition through monthly awards.
- Why this job: Be part of a vibrant team and create memorable experiences for guests.
- Qualifications: Experience in hospitality, excellent communication, and strong organisational skills.
The predicted salary is between 20000 - 25000 € per year.
Isola are hiring a Host!
Competitive Industry pay (based on salary & Tronc)
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Colleague Benefits
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities
- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant's waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
- Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
- Keeping track of table turnover and communicating table availability to servers.
- Handling any customer complaints or issues in a courteous and professional manner.
- Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience
- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Host employer: San Carlo Restaurant Group
San Carlo is an exceptional employer, offering a vibrant work culture that celebrates the unique talents of its team members. With competitive pay, free meals on duty, and extensive training opportunities through the Elevate Training Academy, employees are encouraged to grow both personally and professionally. The chance to work in various international locations, alongside generous benefits like a best-in-class pension and monthly recognition awards, makes San Carlo a truly rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the restaurant scene! Research Isola and its vibe. When you walk in for your interview, show that you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your communication skills! As a Host, you'll be the first point of contact for guests. Role-play with a friend or family member to nail down how you’d greet guests and handle reservations like a pro.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you show up for your interview. It’s all about making a great first impression, so let your personality shine through your style.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Host role at San Carlo. Highlight any relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role – we want to get to know you quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there!
How to prepare for a job interview at San Carlo Restaurant Group
✨Know the Restaurant's Story
Before your interview, take some time to learn about San Carlo and its history. Understanding the family background and the growth of the restaurant chain will help you connect with the interviewers and show your genuine interest in the role.
✨Practice Your Greeting Skills
As a Host, first impressions are key! Practise how you would greet guests and manage the waiting list. Role-playing with a friend can help you feel more confident and prepared to handle real-life scenarios during the interview.
✨Show Off Your Organisational Skills
Be ready to discuss how you stay organised in a busy environment. Share specific examples from your past experience where you successfully managed multiple tasks, like handling reservations while ensuring a tidy front of house area.
✨Prepare for Customer Service Scenarios
Think about potential customer complaints or issues that could arise in a restaurant setting. Prepare responses that demonstrate your ability to handle these situations professionally and courteously, as this is crucial for a Host role.
