At a Glance
- Tasks: Welcome guests, manage seating, and ensure a smooth dining experience.
- Company: Join the San Carlo family, renowned for authentic Italian cuisine across the UK and beyond.
- Benefits: Enjoy free meals, 50% discounts, and access to global opportunities.
- Why this job: Be part of a vibrant team with a commitment to training and community impact.
- Qualifications: Previous experience in hospitality and excellent communication skills are essential.
- Other info: Opportunities for recognition and awards await dedicated team members.
Fumo Selfridges is hiring a Host!
Competitive Industry pay (based on salary & Tronc)
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly, and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing number overseas – including Kuwait, Bangkok, and Qatar, and with new sites set to open in Miami.
Colleague Benefits
- Free Meals on Duty – Delicious, healthy meals, all free
- 50% Staff Discount – For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend – Bring your friends and earn up to £1,000 per person
- Elevate Training Academy – Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days – Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App – Offering you discounts and rewards with thousands of companies worldwide
- Wagestream – Access to earned pay at any point of the month
- Legal and Financial Advice – Free legal and financial advice for you and your family
- Colleague of the Month – Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards – Our annual awards event, celebrating the talent and hard work of our colleagues
- Global Opportunities – The chance to work at international restaurants, from Dubai to Miami
- Best in Class Pension – Partnered with an industry-leading pension provider to support your future
Key Responsibilities
- Greeting guests as they enter the restaurant and welcoming them.
- Managing the restaurant\’s waiting list and seating guests promptly and efficiently.
- Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
- Answering phone calls and managing reservations.
- Answering guest inquiries about the menu, promotions, or services.
- Collaborating with servers and kitchen staff for timely food and beverage delivery.
- Tracking table turnover and communicating availability to servers.
- Handling customer complaints courteously and professionally.
- Maintaining accurate records of guest counts and reservations.
Required Qualifications & Experience
- Experience in a similar role
- Excellent communication skills
- Meticulous attention to detail, highly organized, capable of multitasking
- Proactive self-starter, able to work independently with good judgment and minimal supervision
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Host employer: San Carlo Restaurant Group
Contact Detail:
San Carlo Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Familiarise yourself with the San Carlo brand and its values. Understanding their commitment to authentic Italian cuisine and customer service will help you connect with the team during your interview.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Host role. Engage in conversations with friends or family about restaurant experiences to build your confidence in handling guest inquiries.
✨Tip Number 3
Visit Fumo Selfridges before applying. Observe how the current hosts manage the waiting list and interact with guests. This will give you valuable insights into the role and help you stand out in your application.
✨Tip Number 4
Network with current or former employees of San Carlo. They can provide insider tips on what the company values in a Host and may even refer you, increasing your chances of landing the job.
We think you need these skills to ace Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Host position at Fumo Selfridges. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in your CV, especially any previous roles in hospitality or customer service. Emphasise your communication skills and ability to multitask, as these are crucial for the Host role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Fumo Selfridges and how your skills align with their values. Mention specific experiences that demonstrate your attention to detail and proactive nature.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Host.
How to prepare for a job interview at San Carlo Restaurant Group
✨Showcase Your Communication Skills
As a Host, excellent communication is key. During the interview, demonstrate your ability to engage with others by maintaining eye contact, using a friendly tone, and actively listening to the interviewer. This will reflect your capability to greet guests warmly and manage inquiries effectively.
✨Highlight Your Organisational Skills
Being meticulous and organised is crucial for a Host. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained an orderly environment. This will show that you can handle the fast-paced nature of the restaurant industry.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as managing a long waiting list or dealing with a difficult customer. Think through these scenarios in advance and be ready to explain your thought process and actions clearly.
✨Research the Company Culture
Familiarise yourself with Fumo Selfridges and the San Carlo brand. Understanding their values and what they stand for will help you align your answers with their expectations. Mentioning specific aspects of their culture during the interview can demonstrate your genuine interest in the role.