At a Glance
- Tasks: Lead a vibrant restaurant team and drive revenue growth while ensuring top-notch customer experiences.
- Company: Join the San Carlo family, a renowned name in authentic Italian dining with global opportunities.
- Benefits: Enjoy free meals, 50% staff discounts, and access to training and development resources.
- Other info: Be part of a supportive team with recognition awards and international career prospects.
- Why this job: Make a real impact in a dynamic environment and grow your career in hospitality.
- Qualifications: 5 years of management experience and strong communication skills are essential.
Fumo Manchester are hiring a General Manager! Competitive Industry pay (based on salary & Tronc).
Our story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Dubai and with new sites set to open in Miami.
Colleague Benefits
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities
- Responsible for the increase in revenue and profitability within your restaurant.
- Ensure Manager Controller Profit is in line with the company financial targets.
- Ensure stocks and wastage are monitored, accounted for and kept within an acceptable level.
- Accountable and responsible for accurate delivery of new inventory, with timely invoice processing within the company required timeframe.
- Accountable and responsible for high customer feedback scores on all platforms.
- Oversee the day-to-day operations of your restaurant locations, ensuring a good working relationship with front of house and back of house team members.
- Manage staff and corrective actions as necessary with support from the head office HR team.
- Manage team rotas, holidays and absences.
- Ensure compliance with internal company policies and industry regulations.
- Accountable for cash handling and governance of closing down procedures.
- Hire new team members through our company Applicant Tracking System and other approved methods of recruitment.
- Train, develop and manage team to company standards in all aspects of their roles, maintaining high levels of customer service and employee engagement.
Required Qualifications & Experience
- 5 year’s experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the General Manager role. Highlight your relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for Fumo Manchester. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've increased revenue or improved customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and ensures your application gets to the right place. We can’t wait to hear from you!
How to prepare for a job interview at San Carlo Restaurant Group
✨Know Your Numbers
As a General Manager, you'll be responsible for revenue and profitability. Brush up on key financial metrics relevant to the restaurant industry, like profit margins and stock levels. Being able to discuss these confidently will show that you understand the business side of things.
✨Showcase Your Leadership Style
Prepare to talk about your team management experience. Think of specific examples where you've successfully led a team, resolved conflicts, or improved staff engagement. This will demonstrate your ability to manage both front and back of house effectively.
✨Customer Feedback is Key
Fumo Manchester values high customer feedback scores. Be ready to discuss how you've previously handled customer complaints or improved service quality. Sharing concrete examples will highlight your commitment to customer satisfaction.
✨Understand the Company Culture
Research Fumo Manchester and the San Carlo group. Familiarise yourself with their values, mission, and the unique dining experience they offer. Showing that you align with their culture will make you a more attractive candidate.
