Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team, ensure top-notch service, and manage daily restaurant operations.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global presence.
- Benefits: Enjoy free meals, 50% discount, and access to training and development.
- Why this job: Be part of a vibrant team and make a real impact in a bustling environment.
- Qualifications: 2 years in a similar role with strong team management and communication skills.
- Other info: Opportunities for global work and recognition through monthly awards.
The predicted salary is between 28800 - 43200 £ per year.
Fumo Waterloo are hiring a Floor Manager! Competitive Industry pay (based on salary & Tronc).
Our Story
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new sites set to open in Miami.
Benefits
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Responsibilities
- Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessities.
- Assist in the recruitment for new employees for the restaurant.
- Ensure smooth running of the restaurant and ensure restaurant is staffed at correct levels each day.
- Ensure delivery of high standard of service at all times.
- Support employee performance and encourage to an acceptable standard.
- Assist and support training and development of all employees.
- Deal effectively with customer complaints.
Required Qualifications & Experience
- 2 year’s experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Floor Manager in Birmingham employer: San Carlo Restaurant Group
Contact Detail:
San Carlo Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Floor Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Get social! Follow Fumo Waterloo and other restaurants on social media. Engage with their posts and show your enthusiasm for their brand. It’s a great way to get noticed and demonstrate your passion for the industry.
✨Tip Number 3
Prepare for the interview by researching common questions for Floor Managers. Think about how your experience aligns with their needs, especially around team management and customer service. We want you to shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Fumo Waterloo. Let’s make it happen!
We think you need these skills to ace Floor Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Floor Manager at Fumo Waterloo and how you can contribute to our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in team management and customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at San Carlo Restaurant Group
✨Know the Company Inside Out
Before your interview, make sure you research Fumo Waterloo and the San Carlo group. Understand their values, menu offerings, and what sets them apart in the industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll need to demonstrate strong team management abilities. Prepare examples from your past experiences where you've successfully delegated tasks, resolved conflicts, or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer complaints and ensuring high service standards. Think of specific situations where you turned a negative experience into a positive one. Highlight your communication skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the training opportunities available through the Elevate Training Academy or how the team collaborates to maintain service excellence. This shows your enthusiasm for growth and commitment to the role.
