SAAS IMPLEMENTATION MANAGER

SAMY is a leading global social first agency. We activate end-to-end media strategies, connecting with audiences in the most integrated and effective ways to solve key business challenges and make brands matter.

We are the first international ecosystem fueled by creativity, technology and culture, and by a team of 900+ people across 20 offices and 55 markets, serving more than 270 leading clients, including Europe, the U.S. and Latin America, who live and breathe social-first. Together, we create relevancy in the social universe for blue-chip brands such as L\’Oréal, The North Face, Diageo, Microsoft and Samsung, among others.

Our vision is to lead the evolution of brand communication. At our core, we are Bold, Human and Transformative. We are adventurous. SAMY is where your career pushes boundaries and unlocks your highest potential. We were born with a desire to go further. To defy the status quo. To reshape our world.

This is your opportunity to work around the globe. With exciting clients. In projects that shape the industry.

About the Role:

As a Social Marketing & Advocacy-focused Implementation Manager, you\’ll work with enterprise clients to optimize their social media operations and transform their employees into brand advocates. You\’ll combine technical configuration expertise with strategic advisory to design solutions that enable efficient social publishing, robust content governance, authentic employee engagement, and measurable business outcomes. This role requires both the technical skills to configure complex platform features and the strategic mindset to guide clients through organizational change and digital transformation.

Key Responsibilities:

• Independently implement standard Sprinklr projects from start to finish, with specialization in Social Marketing and Advocacy module deployments
• Configure and optimize Sprinklr platform features according to client requirements, particularly social publishing workflows and employee advocacy programs
• Design and implement social marketing strategies including content workflows, publishing calendars, approval processes, and governance frameworks
• Design and implement employee advocacy strategies including content distribution, gamification mechanics, and engagement programs
• Identify and resolve implementation issues efficiently
• Manage project timelines and deliverables for standard implementation projects
• Train clients on platform functionality to ensure adoption, with focus on social team enablement and advocate program launch
• Provide strategic guidance on social marketing best practices, content strategies, and advocacy program governance

Required Skills:

• 3-5 years of experience in SaaS implementation, consulting, or professional services
• Proven success in delivering Sprinklr implementation projects independently
• Demonstrated experience implementing Sprinklr Social Marketing and/or Advocacy modules (minimum 2-3 implementations)
• Understanding of social media marketing workflows, content governance, and publishing best practices
• Understanding of employee advocacy program design, social selling principles, and gamification strategies
• Strong problem identification and resolution skills
• Effective client relationship management abilities
• Technical aptitude with enterprise SaaS platforms
• Experience with change management and driving adoption of social marketing tools
• Live and have work authorization for the UK, Spain or The Netherlands

Preferred Skills:

• Knowledge of social media strategy, content planning, and multi-channel publishing
• Experience with content distribution workflows, approval processes, and asset management
• Familiarity with social analytics and measuring program performance (reach, engagement, conversions, lead generation)
• Understanding of compliance and governance requirements for corporate and employee social sharing
• Experience with internal communications and employee engagement strategies
• Experience with other Sprinklr modules (Insights, Campaign Management, Advertising) is a plus
• Background in social media marketing, corporate communications, or digital marketing

What Makes You Stand Out:

• Proven track record of successful social marketing and/or advocacy program implementations with measurable results
• Experience scaling programs from pilot to enterprise-wide deployment across multiple markets or business units
• Strong presentation skills for user training and executive stakeholder engagement
• Knowledge of industry best practices for B2B and B2C social marketing and employee advocacy
• Understanding of how organic social and advocacy work together to amplify brand reach
• Certification in Sprinklr platform (if available)

Career Progression
: 18-30 months to Solution Consultant role with demonstrated proficiency