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- Tasks: Assist customers with queries, process orders, and handle complaints in a dynamic environment.
- Company: Join the family-oriented team at Samworth Brothers, where collaboration is key.
- Benefits: Enjoy a great pension scheme, private health, discounts, and training opportunities.
- Why this job: Be part of a supportive culture that values your contributions and growth.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Join us for an exciting journey and career progression in a thriving family business.
The predicted salary is between 24000 - 36000 £ per year.
Join the Samworth Brothers Team and become part of our dynamic family! At Samworth Brothers, we genuinely care about our colleagues and strive to create an engaging environment that values your unique contributions. We are committed to your success and offer a range of exceptional benefits that we believe supports your life and personal aspirations:
- Enhanced pension scheme
- Private health scheme
- Employee discount scheme
- Experience annual pay reviews
- Profit related pay
- Unlock your potential through training and growth opportunities
We have the opportunity for you to join our team as a Customer Service Advisor. Some of what you can expect to be doing includes:
- New account queries and courtesy calls
- Manual order processing and credit process
- Service level reporting
- Customer liaison and updating on new developments
- Complaints handling and delivery enquiries
We believe that success is built upon collaboration and diverse perspectives. At Samworth Brothers, we welcome candidates who are passionate about working together to achieve greatness. As a valued member of our team, you will bring the following skills and experience:
- Experience within a similar role in manufacturing or a commercial setting
- Customer call handling experience and confidence
- Ability to build rapport quickly
- Good working knowledge of Excel and reporting
- Very organised and able to prioritise multiple tasks
We also want you to thrive in an engaging and inclusive work culture where you will have the opportunity to take on personal accountability and take pride in your work. We encourage positive communication, and the building of strong collaborative relationships is essential to every role. Join us at Samworth Brothers, where you'll be more than just a team member – you'll be an integral part of our thriving family. Apply today and embark on an exciting journey with us!
Customer Service Assistant in Leicester employer: Samworth Brothers Ltd
Contact Detail:
Samworth Brothers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Samworth Brothers. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Assistant. Role-play with a friend or family member to get comfortable handling queries and complaints. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage your time effectively. Use examples from your past experiences to illustrate your ability to juggle multiple responsibilities – this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Samworth Brothers family. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Assistant in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight your relevant experience in customer call handling and any skills that match what we’re looking for, like your Excel knowledge and ability to prioritise tasks.
Show Your Passion: Let your enthusiasm shine through! We love candidates who are passionate about teamwork and collaboration. Share examples of how you've worked well with others in previous roles to show us you’re a great fit for our family.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us. Plus, you’ll find all the details you need about the role and our company culture there.
How to prepare for a job interview at Samworth Brothers Ltd
✨Know the Company Culture
Before your interview, take some time to research Samworth Brothers and their family-oriented culture. Understanding their values and how they prioritise collaboration will help you align your answers with what they’re looking for in a Customer Service Assistant.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to build rapport quickly and how you’ve managed multiple tasks effectively, as these are key skills for the role.
✨Brush Up on Excel and Reporting
Since a good working knowledge of Excel is mentioned in the job description, make sure you’re comfortable discussing your experience with it. Be ready to talk about how you’ve used Excel for reporting or data management in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about training opportunities or how success is measured within the team. This demonstrates your eagerness to grow and contribute to their dynamic family.
