At a Glance
- Tasks: Be the friendly face of our school, welcoming students and visitors every day.
- Company: Join Samuel Ryder Academy, a vibrant community focused on education and inclusion.
- Benefits: Enjoy a competitive salary, term-time hours, and a supportive work environment.
- Other info: Diversity and equal opportunity are at the heart of our values.
- Why this job: Make a difference in students' lives while developing your organisational skills.
- Qualifications: Previous admin experience and excellent communication skills are a must.
The predicted salary is between 22500 - 22500 £ per year.
An exciting opportunity has arisen at Samuel Ryder Academy. We are seeking to appoint a friendly and highly organised person to join our school as our main Receptionist. This post is varied, extremely busy and relies on the postholder maintaining a calm and professional manner at all times. You will be the first point of contact for our community, welcoming pupils, parents, staff, and other visitors, so exceptional interpersonal skills are an essential prerequisite. The successful candidate will ideally have worked in a similar administration environment. A professional dress code is expected.
Diversity
The Scholars’ Education Trust is fully committed to the principles of equal opportunity, diversity and inclusion. We want to attract and retain the very best staff in all areas of the trust, ensuring our staff body reflects the diversity of our students and local community.
Application deadlines
- Closing date: 9am, 22nd June 2026
- Interview: TBC
We reserve the right to make an appointment before the closing date, so early applications are encouraged.
Criminal offences declaration
The trust is required to give you the opportunity to voluntarily declare convictions, cautions, reprimands or final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020). You will be provided with a criminal self‑declaration form by the school if you are shortlisted for the post. All posts in schools are exempt from the Rehabilitation of Offenders Act 1974. If you are appointed you will be required to have an up to date Disclosure and Barring Service (DBS) Certificate. The existence of a criminal background does not automatically mean that you cannot be appointed but it may do so.
Equal Opportunities
Scholars’ Education Trust is an equal opportunities employer. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service.
Receptionist/Administration Assistant employer: Samuel Ryder Academy
At Samuel Ryder Academy, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Receptionist/Administration Assistant, you will play a crucial role in our vibrant school community, benefiting from professional development opportunities and a commitment to diversity. Located in a welcoming area, our academy offers a unique chance to make a meaningful impact while enjoying a balanced work-life schedule during term time.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administration Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Samuel Ryder Academy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Samuel Ryder Academy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administration Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Samuel Ryder Academy:Your cover letter is your chance to shine! Tell us why you want to work at Samuel Ryder Academy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Samuel Ryder Academy!
How to prepare for a job interview at Samuel Ryder Academy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
