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- Tasks: Lead service delivery teams and drive profitability in engineering services.
- Company: Established engineering company with a strong reputation in the industry.
- Benefits: Competitive salary, car allowance, and opportunities for career progression.
- Why this job: Make a significant impact in a dynamic environment and build relationships across the UK and internationally.
- Qualifications: Experience in service delivery within engineering and strong leadership skills.
- Other info: Easily commutable from various West Yorkshire locations with potential for international travel.
The predicted salary is between 65000 - 70000 £ per year.
Samuel Frank is recruiting for a Head of Service Delivery for a specialist West Yorkshire based Engineering company. The successful Head of Service Delivery will need to be commercially astute, have first‑class communication skills and experience driving profitability across field service teams, repairs and refurbishment works and/or upgrades and modifications on special‑purpose machinery or plant equipment.
Key aspects of the role:
- Leadership of a small group of managers (Design, Service, Projects)
- Demonstrable experience in a senior service or operations role within capital equipment, special‑purpose machinery or industrial manufacturing environment
- Experience of service delivery in an engineering environment from the supplier/service side
- Responsible for delivering all aspects of the aftermarket service business including customer support, field service, maintenance, equipment refurbishment and supply and management of spare parts
- Opportunity to progress into a more senior role within the business; position could suit someone aiming to achieve Director level post
- Company is well established and well regarded in its specialist field, looking to diversify and build market share across a range of industries
- Travel to customer sites across the UK and internationally, especially in the early stages, to build relationships with customers
- Background could be Electrical or Mechanical biased and require working knowledge of electrical and/or mechanical systems
- Full UK driving licence and ability to travel in/out of UK without restriction and work in UK without sponsorship
The Head of Service Delivery may currently work as Head of Aftersales, Engineering Services Manager, Technical Services Manager, Head of Engineering Services, Service Delivery Manager or Head of Service Operations. The premises are easily commutable from large parts of West Yorkshire including Leeds, Bradford, Keighley, Ilkley, Harrogate, Skipton, Shipley, Otley, Burnley, Nelson, Colne.
Head of Service Delivery employer: Samuel Frank
Contact Detail:
Samuel Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery
✨Tip Number 1
Network like a pro! Get out there and connect with people in the engineering and service delivery sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, highlight your experience in driving profitability and managing service teams. Use specific examples from your past roles to demonstrate how you've made an impact.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like the one we're recruiting for. Express your interest in their service delivery roles and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Head of Service Delivery role. Plus, it shows you're serious about joining the team. So, don’t hesitate – get your application in today!
We think you need these skills to ace Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Delivery. Highlight your experience in service delivery, especially in engineering environments, and showcase your leadership skills. We want to see how you can drive profitability and manage teams effectively!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your commercial acumen and any relevant experience with capital equipment or special-purpose machinery. Let us know how you can contribute to our growth!
Showcase Your Communication Skills: As communication is key in this role, make sure your application reflects your ability to convey ideas clearly and effectively. Whether it's in your CV or cover letter, we want to see examples of how you've successfully communicated with teams or clients in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Samuel Frank
✨Know Your Stuff
Make sure you brush up on your knowledge of capital equipment and special-purpose machinery. Understand the key aspects of service delivery in an engineering environment, as this will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a Head of Service Delivery, you'll be leading a team of managers. Prepare examples of how you've successfully led teams in the past, focusing on your communication skills and ability to drive profitability. This will demonstrate your capability to take charge and inspire others.
✨Be Ready to Discuss Customer Relationships
Since building relationships with customers is crucial, think of specific instances where you've successfully managed customer expectations or resolved issues. Highlight your experience in delivering exceptional customer support and how it contributed to business success.
✨Prepare for Travel Questions
Given the travel requirements of the role, be ready to discuss your flexibility and willingness to travel both within the UK and internationally. Share any relevant experiences that showcase your adaptability and commitment to meeting customer needs.
