At a Glance
- Tasks: Lead and develop a dynamic service team while improving operational efficiency.
- Company: Established engineering business based in Leeds with a strong reputation.
- Benefits: Competitive salary, company car/allowance, bonus, and career growth opportunities.
- Other info: Opportunity to work with cutting-edge industrial machinery and improve service processes.
- Why this job: Make a real impact by enhancing service operations in a fast-paced environment.
- Qualifications: Experience in managing field service teams and strong engineering knowledge required.
The predicted salary is between 40500 - 49500 £ per year.
Samuel Frank is recruiting for a Service Manager / Head of Service to lead the UK service operation for an established engineering business based in Leeds. The role combines hands-on engineering understanding with leadership, customer service and the opportunity to improve how a busy department operates. The Service Manager role is approximately 70% operational and 30% commercial. It will suit an experienced engineering service leader who can organise engineers, manage constantly changing priorities and introduce systems and measurable KPIs to improve performance. Customer production schedules drive service planning, meaning priorities can change at short notice. The successful Service Manager must thrive in a fast-paced environment, make sound decisions under pressure and take ownership of delivering for customers.
Service Manager key responsibilities:
- Lead and develop the UK service team, including field engineers and subcontractors
- Plan and reschedule service work around customer production demands, breakdowns and changing priorities
- Manage engineer workloads, resources and competing service projects while maintaining customer communication
- Introduce and improve service processes, planning systems and working practices to increase efficiency
- Establish, monitor and report meaningful team KPIs, including service delivery, productivity and performance
- Oversee installation, upgrades, rebuilds, refurbishment and commissioning work from planning to completion
- Support engineers on customer sites when required, including practical hands-on assistance in exceptional circumstances
- Scope work, prepare quotations and monitor labour, materials, project costs and service profitability
- Oversee RAMS, site risk assessments, engineer reports, timesheets and service documentation
- Identify opportunities for service contracts, upgrades and additional customer support
What we are looking for:
The Service Manager will have experience managing a field service team or engineering service operation, with the confidence to lead through demanding workloads. Strong engineering understanding of industrial machinery, particularly hydraulics; knowledge of controls or PLC systems is a significant advantage. Evidence of improving service scheduling, implementing systems or introducing better ways of working.
Service Manager – Engineering – West Yorkshire in Leeds employer: Samuel Frank Associates Ltd
Samuel Frank Associates Ltd is an exceptional employer, offering a supportive and collaborative work culture that values innovation and personal growth. Located in Northamptonshire, employees benefit from a family-owned atmosphere that fosters strong relationships and provides ample opportunities for career advancement as the company expands. With a focus on design excellence and leadership development, this role promises a rewarding path for those looking to make a meaningful impact in the engineering field.
Contact Details:
Samuel Frank Associates Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager – Engineering – West Yorkshire in Leeds
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Service Manager – Engineering – West Yorkshire role you’re after at Samuel Frank Associates Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Samuel Frank Associates Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Samuel Frank Associates Ltd.
✨Apply Through Company Websites
When you spot a role like Service Manager – Engineering – West Yorkshire at Samuel Frank Associates Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Service Manager – Engineering – West Yorkshire in Leeds
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Service Manager – Engineering – West Yorkshire, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Samuel Frank Associates Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Samuel Frank Associates Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Samuel Frank Associates Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Samuel Frank Associates Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Samuel Frank Associates Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
