At a Glance
- Tasks: Enhance customer satisfaction and create engaging support content for Samsung's innovative products.
- Company: Join Samsung, a global leader in technology with a passion for people and innovation.
- Benefits: Enjoy hybrid working, a bonus scheme, 25 days holiday, and staff discounts on Samsung products.
- Other info: Work in a beautiful location near London with great career growth opportunities.
- Why this job: Be part of a dynamic team that connects with customers and shapes their experience.
- Qualifications: Enthusiasm for customer service, excellent communication skills, and ability to multitask.
The predicted salary is between 19350 - 23650 £ per year.
Imagine working for a company that is passionate about its people. At Samsung, we approach everything we do with the spirit of a ‘joyful pioneer’ - daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic individuals to join us and share our vision.
Samsung is much more than just great innovative products; it’s about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street. From capturing customer’s imaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the customer experience.
You may be involved in:
- Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
- Monitoring of Contact Centre key performance indicators.
- Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
- Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.
What do we need for this role?
- Enthusiasm for customer service and customer experience.
- Deep understanding and enthusiasm for communications across all digital channels.
- An ability to empathise with our customers.
- Excellent communication skills; able to adapt message to audience in person, on the telephone or in written communications.
- Willing and able to build relationships with people at all levels and across multiple departments.
- Ability to represent Samsung in relationships with suppliers and partners.
- Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment.
Benefits of working here at Samsung include:
- Hybrid working.
- Bonus scheme.
- Pension contribution.
- 3 x volunteering days each year.
- Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance.
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
- Access to staff sales discounts on a wide range of Samsung products.
- Access to discount shopping portal.
The majority of our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.
Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our placement opportunities this year. Start date August 2027.
Emerging Talent - Customer Support Placement employer: Samsung
At Samsung, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Client Solutions Manager in the vibrant CTV media industry, you'll benefit from hybrid working arrangements, a comprehensive bonus scheme, and opportunities for personal growth within a supportive team environment. With a strong focus on employee well-being and a commitment to diversity, Samsung is dedicated to creating a rewarding workplace where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Emerging Talent - Customer Support Placement
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at Samsung, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Emerging Talent - Customer Support Placement
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at Samsung. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at Samsung
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at Samsung.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at Samsung.
