Head of Galaxy Value Innovation in Chertsey

Position Summary

Why join our team? The Head of GVI (Galaxy Value Innovation) is responsible for managing residual value of the Samsung trade in devices, and handling the refurbishment process of returned products within the European market. This includes coordinating the entire refurbishment cycle, from receiving returned units to final inspection and resale. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a comprehensive understanding of the electronics industry trends.

Role and Responsibilities

• Develop and implement strategies to optimize the trade in process, refurbishment process, ensuring maximum efficiency and profitability.
• Engage and influence the GVI operations in Subsidiaries, including Subsidiary Presidents, MX Head of Division as well as the cross functional Heads.
• Liaise with Suwon HQ GVI leadership regularly to ensure the GVI direction is fully implemented under Suwon HQ guided direction.
• Lead a virtual team responsible for inspecting, repairing, and testing returned products.
• Coordinate with Samsung HQ, Europe suppliers / distributors / vendors to ensure timely delivery of necessary parts and materials.
• Establish quality control measures and ensure compliance with Samsung guidelines, environmental and safety standards.
• Analyse market trends and consumer behaviour to identify opportunities for growth and expansion.
• Collaborate with GTM, marketing, sales and CX teams to develop effective end to end operations and launch plans for refurbished products.
• Prepare detailed reports and present findings to senior management.
• Stay updated with the latest technologies and advancements in the electronics industry.

Your key people management responsibilities – Leading Others Only

• Provide clarity on strategy, team purpose & value and define the key areas of focus and direction.
• Support the development of your team through regular mentoring, coaching and feedback, 1:1s and on the job learning opportunities.
• Role model inclusion for your team to build trust and psychological safety.
• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.
• Manage the onboarding, offboarding process and the entirety of the colleague lifecycle process for all team members.
• Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.
• To be accountable for ensuring your team are compliant with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the company values.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Bachelor's degree in engineering, business administration, or related field or equivalent experience.
• Significant experience in a similar role within the electronics industry.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.

What does success look like?

• Validated experience handling trade-in / Refurbished channel operations and channel sales.
• Experience in Carrier, Retail or Distribution handling commercial relationships.
• Excellent contract negotiation and commercial skills.
• Broad experience of GTM, Channel Operations and leading direct and virtual teams.
• Experience working independently and managing tight deadlines.
• Involvement in developing strategic commercial programmes.
• Financial ownership of channel and/or account level P&L.

Skills and Qualifications

Benefits of working at Samsung include:

• Hybrid working - 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Car allowance.
• Healthcare cash plan or private medical – single/family cover.
• Income protection.
• Enhanced pension contribution.
• Three volunteering days each year.
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.