Retail Experience Manager

Samsung CE is at the forefront of consumer electronics innovation, offering consumers elevated experiences that enhance Everyday Living, in Every Home. Powered by industry-leading hardware innovation and the latest AI software technology, we are passionate about empowering consumers to connect, interact and experience their content and life moments through our products. Our culture is built on collaboration, innovation and a relentless pursuit of excellence. We thrive in a dynamic environment where every team member’s voice is valued, fostering creativity and ambition.

In the competitive and fast-paced world of retail, Visual Merchandisers play a vital role in enhancing customer experience and driving sales through powerful, strategic, and visually compelling product displays. Visual Merchandisers are responsible for making sure that each product, from TVs to Washing Machines, is presented in a way that aligns with the brand’s identity.

Visual Merchandisers create and implement visual displays that highlight product features, enhance storytelling, and increase customer engagement through promotional assets. The role involves planogram execution, display planning, cross-functional collaboration, and adapting global guidelines to fit local needs.

• Plan and develop displays & messaging that are eye-catching but inherently sales-driven.
• Ensure that the layout and presentation of products are effectively optimised.
• Design and implement store layouts and strategies for visual campaigns in tandem with other divisions primarily TV, AV and DA.
• Work collaboratively with other departments and analyse sales data to ensure products are displayed to the best advantage.
• Maintain records including photograph displays, participate in promotional events, control display budgeting, and travel to ensure consistency in store execution.
• Create attractive and effective product displays, store layouts, and design a visual marketing strategy.
• Responsible for all in-store messaging, content and promotions.
• Develop a robust continuous improvement plan for the Retail Estate.
• Plan and review budgets for print & digital content.
• Manage and hold to account our Print, implementation & Content Agencies.
• Represent and promote Samsung to Retail Customers and Retailers ensuring strong working relationships.
• Drive efficiencies and innovation across the operation to reduce cost.
• Ability to both plan ahead and deliver multiple projects simultaneously under tight deadlines.
• Influence and shape Global plans by developing strong relationships with the Suwon team.

• Practical hands-on experience of designing and executing displays & messaging.
• A specialist in visual display techniques alongside customer journey theory and retail psychology.
• Capable of managing artistic vision with business acumen.
• Excellent communication skills, adaptability, and the ability to work well under pressure.
• Proven project management skills.
• Able to manage complexity and bring clarity from ambiguity.
• An effective communicator with confidence in storytelling & influencing senior stakeholders.
• Proven agency management skills & budget control.
• Articulate at a high level in written and numerical skills.
• Consistent delivery against the roles key responsibilities.
• Improving consumer experience whilst driving cost and operational efficiency through adoption of new tools & technology.
• Bringing the voice of the customer into strategic thinking & plans.

• Hybrid working – 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Pension contribution.
• Three volunteering days each year.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process.