Marketing Operations & Admin Executive in London

The Direct-to-Consumer (D2C) team is one of the fastest growing, rapidly changing areas of Samsung Electronics UK (SEUK) to work in. Digital is at the heart of everything Samsung does – whether it’s showcasing the launch of our latest products or driving sales through Samsung.com. Online sales are growing rapidly, and the team is expanding to meet the needs of consumers, and ambitions of the wider business. We want to make Samsung.com the best place to experience everything Samsung has to offer online; whether that’s products, stories or community. All supported by best in class digital marketing capability and a relentless aim to improve and deliver more.

The D2C Marketing Operations & Admin Executive will sit within the D2C Marketing Team, who are responsible for all CRM, Performance Marketing and our Direct to Consumer Ecommerce Store – Samsung.com. They will support Marketing Finance Operations processes (70% of time), as well as provide Admin support for the wider D2C team and D2C Leadership team (30% of time).

Your Key Responsibilities

• Marketing Budget Management
  • Collaborate with D2C Marketing Channel Owners to develop budget proposals and monitor spending against the agreed budget.
  • Ensure that all costs are tracked and captured on budget tracker documents and shared with the D2C team.
  • Provide regular reports on budget status, variances, and recommendations for adjustments.
  • Identify areas for cost optimization and ensure adherence to financial guidelines.
• Marketing Finance Operations + Process
  • Own and run the Marketing Finance Process for D2C; working with relevant Budget Owners to raise Plan Proposals and Purchase Orders for approval, following the agreed company guidelines and policies.
  • Liaise with relevant team members to ensure plans and critical metric forms are processed in accordance with the BQMS / SAP ways of working in order to raise PP and PO’s on time.
  • Ensure no late Purchase Orders are raised, and that no work is commissioned or started without an agreed Purchase Order.
  • Work with the legal team to process statement of work documents and other cost related documentation.
  • Collaborate with Marketing Channel Owners to ensure Delivery Confirmation processes are completed in a timely way, with appropriate evidence shared of work completed.
  • Maintain an accurate log of Open Purchase Orders, and ensure swift closure of Purchase Orders once work has been completed, evidenced and billed.
  • Trouble shoot / work closely with the finance team to ensure the timely delivery of all documentation required for the processing of PO’s and invoices.
  • Annually support the DTC Budget Owners and Commercial Finance Team setup the yearly marketing budget in advance.
  • Work with the legal team to submit all creative through our legal approval system (CPMS).
  • Liaise with other external agencies and suppliers to ensure compliance with all financial processes related to the execution of agreed marketing activities.
  • Be the D2C team expert in understanding the different financial / procurement / legal processes as well as Samsung’s internal systems.
  • Run Marketing Finance Process training sessions for new starters and refresher sessions for existing team members.
• Marketing Finance Process Improvement
  • Develop and implement best practices to streamline marketing operations, enhance team efficiency, and improve project delivery timelines.
  • Foster a culture of continuous improvement by soliciting team feedback and encouraging innovative solutions.
  • Attend finance and team status meetings to update the team on financial status of projects.
• D2C Team Administration
  • Maintain D2C Onboarding Information and Guide for New Starters, ensuring Team Information and Organograms are kept updated.
  • Organise onboarding process for New Starters, booking in relevant introduction meetings, securing equipment approvals and sharing relevant team information.
  • Maintain Diary Management and Room Booking for D2C Team Meetings, including Weekly Huddle Call and Monthly Team Meeting.
  • Arrange and organize D2C Team Offsite Strategy Meetings (2x yrly) to include venue selection, catering, agenda management, external speaker booking and team entertainment.
• D2C Leadership Team Support
  • Process Leadership Team Expenses and reconciliation of expenses.
  • Arrange quarterly D2C Leadership Team Offsites, including organising catering where relevant and required.
  • Arrange travel arrangements, to include flights, accommodation, itineraries and travel requests through internal Samsung systems, as required for D2C Leadership team business travel.

Essential Hard Skills:

• Excellent numeracy skills
• Proven track record to understand and follow processes
• Presentation and document writing skills
• Excellent organisation and time management skills
• PC literate (Word, Excel, PowerPoint)

Essential Soft Skills:

• Excellent communications skills
• Capability to work both independently and as part of a team
• Ability to work under pressure
• Ability to build relationships quickly and establish trust
• Getting up to speed quickly
• Supporting the team with accurate forecasting and actuals at month end
• Raising and delivering PP/PO’s on time
• No late PO requests
• Administering key activities successfully and on time
• Being proactive & pre-empting any financial/admin issues

Benefits of working at Samsung include:

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus