Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide front-line IT support and troubleshoot tech issues in a cutting-edge AI research lab.
- Company: Join Samsung AI Cambridge, a pioneering centre focused on Human-Centric AI.
- Benefits: Gain valuable experience in a dynamic environment with flexible part-time hours.
- Other info: Exciting opportunity for growth in a collaborative and supportive atmosphere.
- Why this job: Be part of an innovative team shaping the future of AI technology.
- Qualifications: Basic knowledge of Windows/Linux OS and troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Position Summary
Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting "Human-Centric AI" to enrich peoples’ lives using AI technologies. To help power Samsung Corporate programmes in AI, SAIC in Cambridge is building teams with diverse skills in research, engineering and design. It collaborates closely with universities to meet the research ambitions of both the universities and of Samsung. Human & Machine can collaboratively create solutions to better our world so if you share the same vision and want to be a part of a special movement please read on.
Purpose of the IT Support Analyst:
SAIC urgently requires a 1st level IT Support Analyst to offer (front line) technical support to a growing AI research lab.
Role and Responsibilities
- Setup and configure Windows laptops
- Proxy troubleshooting and rule management (GUI)
- Troubleshooting Windows, Outlook, etc.
- Induction sessions for new starters
- Asset management (Service Desk Portal)
- Use of IT Helpdesk platform to log or respond to incidents/requests
- Account creation and management
- Samsung Security Tools management (NASCA, ESCORT)
- Write How-To articles for people FAQs on confluence
- Provide one-to-one assistance where required
- Proactive Incident investigation on affected systems
- Direct investigation of incident root cause and provide users with updates
- Coordinate with the Centre’s IT Engineer for testing changes on systems
- Ensure availability of IT stock to support the requirements of the Centre
Skills and Qualifications
Skills and experience required for the role
Essential:
- Windows OS / Linux OS
- Symantec Antivirus
- PC Installation and Setup
- PC troubleshooting, Windows and Linux in corporate environment
- AD (Basic)
- TCP/IP, DHCP, DNS
- Firewall understanding
- Proxy understanding
Desirable:
- Linux sysadmin
- Bash scripting
- ITIL principles
- Computer Science background
- Experience/Interest in Machine Learning environment
Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a previous employer.
Contract Type: 6 month contract via agency (inside IR35)
Part time: 17.50hrs per week
Location: Station Road, Cambridge
IT Support Analyst - 6 Month Contract employer: Samsung Electronics Perú
Contact Detail:
Samsung Electronics Perú Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - 6 Month Contract
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Samsung AI Cambridge and understand their mission around 'Human-Centric AI'. Tailor your answers to show how your skills align with their goals, especially in IT support.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your hands-on experience and readiness for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Analyst - 6 Month Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Windows and Linux OS, as well as any troubleshooting skills you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for Human-Centric AI and how you can contribute to our mission. Keep it concise but impactful – we love a good story that connects your skills to our vision.
Show Off Your Technical Skills: In your application, don’t forget to mention specific technical skills like TCP/IP, DHCP, and your experience with IT Helpdesk platforms. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Samsung Electronics Perú
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and Linux OS, as well as troubleshooting techniques. Be ready to discuss specific scenarios where you've resolved technical issues, especially in a corporate environment.
✨Showcase Your Communication Skills
As an IT Support Analyst, you'll need to explain complex tech concepts to non-tech users. Prepare examples of how you've successfully communicated technical information in the past, whether through one-on-one assistance or writing How-To articles.
✨Familiarise Yourself with Samsung's Tools
Get to know the Samsung Security Tools mentioned in the job description, like NASCA and ESCORT. If possible, try to find resources or documentation online to understand how they work and be ready to discuss them during your interview.
✨Prepare for Proactive Problem Solving
Think about times when you've proactively investigated incidents or root causes of issues. Be prepared to share these experiences, as the role requires a proactive approach to incident management and user support.