Head of MCX Solutions

Position Summary

The role is located in the Samsung Networks Europe’s (SNE) team of Mission Critical Solution delivery. SNE is determined to enter the Public Services domain in Europe with our market leading Mission Critical portfolio of products ranging from Device Clients, RAN, Core and MCPTX Application Services. The Solution Director supports the Account Director in leading the Solution and Delivery teams and plays a critical role in SNE’s mission by owning the end-to-end technical solution, from customer engagement and solution definition through to delivery, test, and operational readiness.

Acting as the senior technical authority and primary point of accountability, the Solution Director ensures alignment between customer needs, internal teams, and external partners, driving a cohesive and high-quality outcome. By joining us, you will lead a team of experienced Solution Managers and Delivery professionals, empowered to define and execute the best technical approach, supported by strong collaboration across local teams and our Korean Headquarters.

Role and Responsibilities

• The Solution Director role leads a team of Solution Managers and the Engineering Manager.
• The Solution Team are responsible for the development and lifecycle of the overall MCX solution in a variety of domains.
• The Engineering Manager has a team of engineers responsible for Test, Operation and CSI stages.
• Support the Account Director in managing all aspects of the Technical delivery and providing reporting and IA inputs as required.
• Lead and manage a team of Solution Managers, each responsible for distinct technical domains, ensuring alignment across all solution areas.
• Provide leadership to an Engineering Manager and their team (test and support engineers), driving quality, delivery, and operational readiness.
• Own the end-to-end technical solution, ensuring all components integrate seamlessly across internal teams and external partners.
• Act as the primary technical interface to the customer, building strong relationships and ensuring expectations are clearly understood and met.
• Coordinate and govern technical delivery across multiple stakeholders, including third-party vendors and integration partners.
• Drive solution design, validation, and acceptance, ensuring it meets business, functional, and non-functional requirements.
• Oversee test strategy, defect management, and support readiness to ensure a high-quality, stable deployment.
• Identify, manage, and mitigate technical risks, dependencies, and issues across the full delivery lifecycle.
• Ensure clear communication, reporting, and visibility of progress, risks, and decisions to senior stakeholders.
• Champion continuous improvement in delivery practices, tools, and cross-team collaboration.

What we need for this role

• A strong end-to-end understanding of 4G/5G Core technologies, including Voice/Video and Data services, with the ability to steer solution strategy across multiple domains.
• Extensive experience in designing and delivering large-scale, multi-vendor telecom solutions, including integration across diverse partner ecosystems.
• Proven leadership in delivering Core Network Functions across virtualised and containerised architectures, with the ability to set technical direction without being involved in day-to-day detail.
• Strong working knowledge of 3GPP standards and Mission Critical features, with the ability to translate standards into practical, customer-focused solutions.
• Demonstrated ability to lead and coordinate multiple teams (solution, engineering, test, and support), ensuring alignment to a common technical and delivery vision.
• Experience in customer-facing roles at a senior level, with the ability to manage expectations, influence decisions, and act as the primary technical authority.
• Strong governance, risk management, and decision-making capabilities across complex delivery programmes involving internal teams and external partners.
• Excellent communication, presentation, and stakeholder management skills, including engagement with senior customer and partner leadership.
• Ability to operate effectively in a fast-paced, high-pressure environment, maintaining strategic oversight while enabling teams to deliver at a high standard.
• You have an Engineering degree in Computer Science, Electronics, Telecoms or a related field (or equivalent industry experience).
• You have 15+ years of proven experience in the Telecoms industry, including significant experience in leadership or senior technical roles.
• Awareness of industry standards and compliance frameworks such as 3GPP, GSMA NESAS, Common Criteria, and relevant security requirements.

What does success look like?

• Provide clear engineering and project leadership across Solution and Engineering teams, ensuring alignment to a cohesive end-to-end solution and successful achievement of project breakthroughs.
• Own customer and partner engagement at a senior level, building strong, trusted relationships and ensuring requirements, expectations, and outcomes are consistently met.
• Establish effective governance across design, delivery, and test activities, with clear visibility of progress, risks, and dependencies, and proactive resolution of issues.
• Drive high-quality, scalable solutions by guiding technical strategy, ensuring robust design, and enabling teams to deliver against evolving customer and business needs.

Benefits of working at Samsung

• Hybrid working - 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Car allowance.
• Private medical – family cover.
• Income protection.
• Enhanced pension contribution.
• Three volunteering days each year.
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecake, dental insurance and more.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.