At a Glance
- Tasks: Enhance customer satisfaction and create engaging support content for Samsung.
- Company: Join Samsung, a global leader in innovation and technology.
- Benefits: Hybrid working, bonus scheme, 25 days holiday, and staff discounts.
- Other info: Exciting career growth opportunities in a vibrant work environment.
- Why this job: Be part of a dynamic team that connects with customers and shapes their experience.
- Qualifications: Strong communication skills and a passion for customer service.
Imagine working for a company that is passionate about its people. At Samsung, we approach everything we do with the spirit of a ‘joyful pioneer’ - daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision.
With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology. We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.
Role and Responsibilities
Samsung is much more than just great innovative products; it’s about capturing the imagination of customers, fulfilling their expectations, and genuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes, and on the high street. From capturing customer’s imaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the customer experience.
You may be involved in:
- Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
- Monitoring of Contact Centre key performance indicators.
- Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
- Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.
- Enthusiasm for customer service and customer experience.
- Deep understanding and enthusiasm for communications across all digital channels.
- An ability to empathise with our customers.
- Excellent communication skills; able to adapt message to audience in person, on the telephone or in written communications.
- Willing and able to build relationships with people at all levels and across multiple departments.
- Ability to represent Samsung in relationships with suppliers and partners.
- Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment.
Skills and Qualifications
Benefits of working here at Samsung include:
- Hybrid working - 3 days in the office and 2 days at home per week.
- Bonus Scheme.
- Pension contribution.
- 3 x volunteering days each year.
- Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance.
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
- Access to staff sales discounts on a wide range of Samsung products.
- Access to discount shopping portal.
Location
The majority of our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.
Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our placement opportunities this year. Start date August 2026.
Emerging Talent - Customer Support Placement in Chertsey employer: Samsung Electronics Perú
As a Verification Analyst at our company, you will be part of a dynamic and collaborative team dedicated to excellence in account receivables management. We pride ourselves on fostering a supportive work culture that encourages professional growth and development, offering comprehensive training and clear pathways for career advancement. Located in a vibrant area, our workplace not only provides competitive benefits but also promotes a healthy work-life balance, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Emerging Talent - Customer Support Placement in Chertsey
✨Tip Number 1
Get to know Samsung's culture and values! Dive into their mission of innovation and customer satisfaction. When you understand what drives them, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to adapt your message is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show your enthusiasm for customer service! Share examples from your past experiences where you went above and beyond for a customer. This will highlight your passion and ability to connect with people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Samsung team and ready to take on the challenge!
We think you need these skills to ace Emerging Talent - Customer Support Placement in Chertsey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about connecting with customers and making their experience amazing!
Tailor Your Application:Make sure to customise your application for the role. Highlight your skills and experiences that align with what we’re looking for in the Customer Support team. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your personality comes through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Samsung Electronics Perú
✨Know Your Stuff
Before the interview, dive deep into Samsung's values and mission. Understand what it means to be a 'joyful pioneer' and how that relates to customer support. This will help you align your answers with their vision and show that you're genuinely interested in the company.
✨Show Your Customer Passion
Prepare examples from your past experiences where you've gone above and beyond for customers. Whether it's resolving an issue or creating a memorable experience, showcasing your enthusiasm for customer service will resonate well with the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since excellent communication skills are crucial for this role, consider doing mock interviews with friends or family to refine your ability to adapt your message to different audiences.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or how Samsung measures customer satisfaction. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values.
