European Junior Project Manager in Chertsey

We are seeking a proactive Junior Project Manager to join the Consumer Electronics (CE) Service & Quality team, which sits within “ECSO” (the European Customer Satisfaction Office). ECSO reports into the Customer Satisfaction group in Korea and is part of Samsung’s Regional Headquarters, working closely with 16 Subsidiaries and 35 countries across Europe.

In this role, you will be responsible for the day-to-day delivery of small-to-medium sized projects running in parallel across the team. Within the CE Field Service team, we are proactively leading a number of innovative B2C and B2B initiatives aimed at improving customer experience, increasing direct repair volume, and driving sales revenue opportunities. You will take active responsibility for the scope, schedule, and coordination of these projects, ensuring that they are delivered on time, meeting objectives and quality standards.

Located in Chertsey, Surrey, we are seeking individuals keen to work in fast-paced tech environments with market-leading products, and thrilled by the idea of creating a positive impact and driving innovation.

• Project Planning: Define project scope, goals, KPI measurements, deliverables, and timelines in collaboration with senior management and stakeholders.
• Execution & Monitoring: Create and maintain project schedules and ensure tasks are assigned, tracked, and completed on time.
• Reporting & Analysis: Continuously track the performance of any in-flight initiatives against the pre-defined goals and KPIs, flagging any issues and reporting on successes.
• Documentation: Prepare presentations introducing new projects and showcasing their progress and evolution. Document new operating models, processes, or ROI simulations where required.
• Communication Strategy: Develop and implement a communication plan to keep all stakeholders informed and engaged at the right times and via the right channels. Lead regular status meetings with internal teams and European Subsidiary stakeholders, keeping project stakeholders updated and focused.
• Risk & Issue Management: Proactively identify risks and develop mitigation plans. Escalate critical blockers to senior leadership when necessary.
• Quality Assurance: Review deliverables against the initial brief to ensure the "definition of done" is met before final sign-off.
• Continuous Improvement: Conduct post-mortems or retrospectives to review project return on investment (ROI) and KPI achievement. Capture lessons learned and action points for future projects.

To be successful, you will possess the following skills and attributes:

• Experience: 3–4 years in a corporate environment, with at least 2 years in a project-related role. Experience within the consumer electronics industry would be ideal but not required.
• Project leadership: Ability to influence, negotiate, and proactively collaborate with international and cross-functional teams where required.
• Methodology: Basic understanding of Agile, Waterfall, or Lean frameworks.
• Tools: Mastery of project software (Microsoft Project, Smartsheet, Jira, or similar).
• Communication: Clear communication style, comfortable presenting to department heads and a variety of stakeholders across the business.
• Organisation: Excellent time management, planning, and organisation skills.
• Passionate about customer experience, technology, and innovation.
• Flexible & agile to multi-tasking, and adapting to workload changes.
• Confidence using the full Microsoft suite - Excel, Word, and PowerPoint.
• Excellent English, oral and written – other language skills are an advantage.
• Bachelor’s Degree in Business, Management, or a related field.
• Certified Associate in Project Management (CAPM) or PRINCE2 Foundation is highly desirable.
• Success to be measured based on project delivery and KPI/Goal achievement; proactively keeping projects on track and mobilising the right stakeholders to take action when required.
• Proactive mindset, progressive approach, enthusiastic for improvement, eager on permanent solutions, and good relationship establishment would be the ideal behaviours to succeed in this role.

• Hybrid working – 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team, and company performance.
• Pension contribution.
• Three volunteering days each year.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency.
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need.

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.