AI Automation Engineer

Position Summary

The AIX team sits at the centre of Samsung Ads' company-wide AI transformation. Our mandate is direct business impact: putting powerful, safe AI tools into the hands of every department - from Sales and Marketing to Finance, HR, Legal, and Operations. You’ll partner with a dedicated Product Owner and Principal Architect from Engineering to drive a GenAI enablement roadmap that is rapidly expanding into agentic AI territory. The team is small, senior, and high-trust. You will have direct visibility with business leadership, the autonomy to shape how an entire organisation works with AI, and a mandate to move fast on solutions that matter.

Role and Responsibilities

Your key responsibilities as a Senior GenAI Engineer:

• Design, build, and deploy custom GenAI automation and productivity tools directly for our business teams in Sales, Marketing, Finance, HR, Legal, and Operations.
• Build and scale complex agentic workflows from scratch - implementing advanced task decomposition, tool orchestration, decision-making loops, and smart human-in-the-loop checkpoints.
• Design and maintain multi-agent patterns to automate heavy-lifting tasks like deep document analysis, research synthesis, data transformation, and seamless cross-system process automation.
• Serve as the go-to, hands-on technical expert for AWS Bedrock, Claude, AnythingLLM, and our homegrown GenAI platform.
• Integrate your agentic AI workflows deeply with our core business systems (including CRM, HRIS, finance tools, and collaboration platforms) to make automation truly seamless.
• Define robust safety guardrails, clear escalation paths, and human oversight mechanisms for autonomous workflows, ensuring all solutions strictly comply with Samsung's security, privacy, and HQ data classification policies.
• Define and track concrete, business-focused KPIs - measuring workflows automated, hours saved, tool adoption rates, and user satisfaction.
• Evaluate emerging AI tools and vendors, conducting rapid, hands-on Proof of Concepts (POCs) to guide our long-term technical roadmap.

What we need for this role

• Strong Software/Systems Engineering (5+ Years): You are an engineer first. You know how to build, deploy, and automate systems (CI/CD, GitHub Actions, etc.).
• Production GenAI Experience (2+ Years): You have moved past the 'tinkering' phase. You have actually deployed LLMs into a production environment and understand the security and limitations of live AI systems.
• Core AI Tech Stack: Absolute proficiency in Python, RAG architectures, and Vector Databases.
• Mastery of Context (MCP): Deep understanding of MCP (Model Context Protocol / Master Control Prompts), including best practices and security guardrails for building useful assistants.
• Communication Skills: You can clearly explain complex AI capabilities to a non-technical HR or Sales leader without relying on jargon.
• Tooling Familiarity: Familiarity with AWS Bedrock and hands-on experience with open-source AI tooling.
• Bonus Points: Familiarity with agentic frameworks (LangGraph, CrewAI, Claude Agent SDK) and enterprise data classification.

What does success look like?

• First 6 months: You will have completed a full AI tool and data flow audit, established strong relationships with cross-departmental stakeholders, documented safety guardrails, and deployed at least one production agentic workflow that is actively used by a business team.
• 6-12 months: You will have multiple agentic workflows running in production across at least three departments, and established a self-service AI resource library for non-technical users.

The Ultimate Metric: Your success is measured entirely on business impact - workflows automated, hours saved per week, and user adoption rates, not raw model benchmarks.

Benefits of working at Samsung include:

• Hybrid working - 3 days in the office and 2 days at home per week.
• Bonus scheme linked to individual, team and company performance.
• Income protection.
• Enhanced pension contribution.
• Private medical insurance.
• Three volunteering days each year.
• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more.
• Holiday - 25 days plus bank holidays and an additional day off for your birthday.
• Access to discounts on a wide range of Samsung products.
• Access to a discount shopping portal.

A note on equal opportunities: We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.