At a Glance
- Tasks: Help customers find their perfect travel gear and create a welcoming store vibe.
- Company: Join the iconic Samsonite team in a fun, collaborative environment.
- Benefits: Flexible hours, competitive pay, and opportunities for overtime.
- Other info: Great chance to develop skills and grow within a respected company.
- Why this job: Be part of a brand that inspires wanderlust and customer loyalty.
- Qualifications: Retail experience and a passion for travel are a plus!
The predicted salary is between 12 - 15 £ per hour.
Position: Temporary Sales Advisor/Key Holder (8 hours per week + overtime available)
Location: Samsonite Swindon Store, Kemble Drive, Swindon, Wiltshire, SN2 2DY
Availability: From 25th May 2026 - September 6th 2026
Job Purpose
As a Key Holder at Samsonite, you play an important role in creating a positive and collaborative team environment. You lead by example through your professionalism, adaptability, and commitment to excellence. By consistently demonstrating a proactive attitude and a willingness to support others, you inspire your team to deliver outstanding customer experiences. Your ability to take initiative and maintain a calm, solution-oriented approach under pressure sets the tone for a productive and respectful workplace. You actively seek and value feedback, using it as a tool for personal and team growth. Your openness to learning and evolving with the business reflects Samsonite's spirit of innovation and resilience. As a trusted team player, you contribute to a culture of mutual respect, accountability, and shared success.
Customer Service
- Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
- Provide accurate information about product features, warranties, and after-sales services.
- Apply the Smiles Selling Standards and follow Samsonite's customer engagement process.
- Build customer loyalty and encourage repeat purchases through personalized service.
- Deliver inspiring service that reflects Samsonite's commitment to excellence.
Store Performance & Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of store budget and targets and has a good understanding of KPI's.
- Reports any information that can contribute to the success of the store.
Stock Management
- Assists in managing stock.
- Ensures correct pricing of products displayed on the shop floor.
- Minimize losses to achieve the company shrinkage target below 0.5%.
- Assists in inputting and planning all stock movement and coordinates with the central retail team.
Human Resources Management
- Assists in training, coaching, motivating, developing and retaining staff.
- Assists in developing team spirit.
Operations
- Is aware of and applies to each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc.
- Completes and maintains all required paperwork meeting the required deadlines.
- Maintains permanent store cleanliness, and an appearance to offer a customer friendly environment.
- Performs all reasonably relevant duties that are requested by the Store Manager.
- If applicable, observe specific local requirements relating to the trading environment.
- Actively participates and attends appropriate training as and when required.
- Help keep environmental policies in line with Green Mark.
Merchandising, Marketing & Promotions
- Maintain visual merchandising and window displays to Samsonite's global standards.
- Stay informed about current promotions and marketing campaigns, help launch these campaigns and promotions on time and without delay.
Communication
- Communicates in a clear, polite, courteous and understandable manner and listens to others.
- Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager.
- Complies with personnel dress code and grooming in line with company policy.
- Acts as an Ambassador of the Company and of the Company's Brand.
Reporting Line
Reports directly to the Store Manager.
Skills Required
- Ability to stand, bend, lift up to 15kg, and use ladders.
- Computer literacy.
- Previous retail experience, preferably in premium or travel goods.
- Ability to work under pressure.
- Sales-oriented mindset.
- Passion for travel and brand sensibility.
- Flexibility and adaptability.
Travel Goods Sales Advisor & Key Holder (8h/wk, Temp) in Swindon employer: SAMSONITE
At Samsonite, we pride ourselves on fostering a dynamic and supportive work environment where every team member is valued. As a Travel Goods Sales Advisor & Key Holder in our Swindon store, you will benefit from flexible working hours, opportunities for overtime, and a culture that encourages personal and professional growth. Join us to be part of a team that not only prioritises exceptional customer service but also embraces innovation and teamwork, making it an ideal place for those passionate about travel and retail.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Goods Sales Advisor & Key Holder (8h/wk, Temp) in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Samsonite. Understand their products, values, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating outstanding customer experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your teamwork spirit! As a Key Holder, you'll be leading by example. Think of times when you've helped your colleagues or contributed to a positive work environment. Highlighting these experiences can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Samsonite. So, get your application in and let’s make it happen!
We think you need these skills to ace Travel Goods Sales Advisor & Key Holder (8h/wk, Temp) in Swindon
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you're excited about working with Samsonite and how you can connect with customers on their travel needs.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your previous retail experience, especially in premium or travel goods, and demonstrate how your skills align with the job description. We want to see how you can contribute to our team!
Be Professional Yet Approachable:While we want to see your personality, remember to maintain a professional tone in your application. Use clear and polite language, and make sure to proofread for any typos or errors. First impressions matter, so let’s make it a good one!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at SAMSONITE
✨Know Your Products
Before the interview, make sure you’re familiar with Samsonite's range of travel goods. Understand the features and benefits of their products so you can confidently discuss how they meet customer needs. This will show your passion for the brand and your ability to recommend the right items.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you identified customer needs and went above and beyond to ensure satisfaction. This is crucial for a role that focuses on delivering inspiring service.
✨Show Team Spirit
Since this role involves being a Key Holder and supporting your team, be ready to discuss how you’ve contributed to a positive team environment in previous jobs. Highlight any experiences where you trained or motivated others, as this aligns with the collaborative culture at Samsonite.
✨Be Ready for Situational Questions
Expect questions that assess how you handle pressure and solve problems. Prepare scenarios where you maintained composure under stress or turned a challenging situation into a positive outcome. This will demonstrate your proactive attitude and solution-oriented approach.
