At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a vibrant retail environment.
- Company: Join the dynamic team at Samsonite, a leader in travel solutions.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Other info: Enjoy a supportive atmosphere with training and development opportunities.
- Why this job: Be part of a fun team while helping customers find their perfect travel gear.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 10 - 13 £ per hour.
Position: Part time Sales Advisor/ Membership Key Holder
The role is 20 hours per week.
Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11, Kimberley Way, Ashford, TN24 0SD
Availability: As soon as possible
Job Purpose
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities
- Customer Service / Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add-on sales.
- Be knowledgeable about store products and stock availability.
- Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions efficiently adhering to Company Procedures.
- Be fully aware of Samsonite after-sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Stock / Merchandising
- Process deliveries and communicate any discrepancies efficiently.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
- Security
- Ensure any security issues are acted upon where possible and reported to Management.
- Remain vigilant when dealing with stock and monies, ensuring Company Procedures are always adhered to.
- House Keeping
- Maintain high standards at all times within the branch.
- Ensure cleaning is carried out daily and look after all fixtures, fittings and stock.
- Operations / Administrative Duties
- Handle telephone enquiries politely and efficiently; ensure all messages are communicated.
- All customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- Attendance
- Report for work 10 minutes before shift start.
- If absent or late, please contact the store as soon as possible.
- If unable to attend, speak directly to your Manager by telephone as soon as possible.
- Any loss of business time must be made up and discussed with manager.
- Attend training courses as directed by Store Manager, arriving on time.
- Adhere to company attendance policy.
- Appearance
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures.
- Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
Skills Required
- Constant standing, bending, frequent lifting of luggage up to 15 kilos.
- Computer literate.
- Previous experience in retail.
- Ability to work under pressure.
- Team player and motivator.
- Target driven.
- Brand sensibility.
- Good command of English.
- Flexibility.
Seniority Level: Not Applicable
Employment Type: Part-time
Job Function: Sales and Business Development
Industries: Manufacturing
Sales Advisor (Key Holder) employer: SAMSONITE
Samsonite is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Bicester. With a focus on personal growth and development, team members are encouraged to enhance their skills while enjoying the unique advantage of working for a globally recognised brand in the travel industry. Employees benefit from flexible working hours and a collaborative environment that celebrates passion for travel and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Key Holder)
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Samsonite's products and values. This way, you can show off your knowledge and passion for the brand, which will definitely impress the hiring team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can provide exceptional customer service and handle complaints like a pro, just like the job description mentions.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional when you go for your interview. A neat appearance shows that you take the role seriously and aligns with the company's dress policy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Sales Advisor (Key Holder)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at Samsonite.
Tailor Your Application:Make sure to tailor your application specifically for the Sales Advisor position. Highlight your previous retail experience and any customer service skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SAMSONITE
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Samsonite's product range. Understand the features and benefits of their luggage and accessories. This will help you demonstrate your knowledge during the interview and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will highlight your ability to create a friendly shopping experience, which is key for this role.
✨Dress to Impress
Since appearance is important in retail, dress smartly for your interview. Aim for a neat and tidy look that aligns with the company’s dress policy. This shows that you take the opportunity seriously and understand the brand's image.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you would handle a customer query or complaint. Practise these scenarios beforehand so you can respond confidently and effectively, showcasing your sales skills.
