At a Glance
- Tasks: Deliver exceptional customer service and maximise sales in a vibrant retail environment.
- Company: Join the dynamic team at Samsonite, a leader in travel solutions.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Other info: Enjoy a supportive atmosphere with training and development opportunities.
- Why this job: Be part of a fun team while helping customers find their perfect travel gear.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 10 - 13 £ per hour.
Position: Part time Sales Advisor/ Membership Key Holder
The role is 20 hours per week.
Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11, Kimberley Way, Ashford, TN24 0SD
Availability: As soon as possible
Job Purpose
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities
- Customer Service / Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add-on sales.
- Be knowledgeable about store products and stock availability.
- Deal with customers in a cheerful, polite, and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions efficiently adhering to Company Procedures.
- Be fully aware of Samsonite after-sales service, Supplier’s warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Stock / Merchandising
- Process deliveries and communicate any discrepancies efficiently.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
- Security
- Ensure any security issues are acted upon where possible and reported to Management.
- Remain vigilant when dealing with stock and monies, ensuring Company Procedures are always adhered to.
- House Keeping
- Maintain high standards at all times within the branch.
- Ensure cleaning is carried out daily and look after all fixtures, fittings and stock.
- Operations / Administrative Duties
- Handle telephone enquiries politely and efficiently; ensure all messages are communicated.
- All customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- Attendance
- Report for work 10 minutes before shift start.
- If absent or late, please contact the store as soon as possible.
- If unable to attend, speak directly to your Manager by telephone as soon as possible.
- Any loss of business time must be made up and discussed with manager.
- Attend training courses as directed by Store Manager, arriving on time.
- Adhere to company attendance policy.
- Appearance
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures.
- Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
Skills Required
- Constant standing, bending, frequent lifting of luggage up to 15 kilos.
- Computer literate.
- Previous experience in retail.
- Ability to work under pressure.
- Team player and motivator.
- Target driven.
- Brand sensibility.
- Good command of English.
- Flexibility.
Seniority Level: Not Applicable
Employment Type: Part-time
Job Function: Sales and Business Development
Industries: Manufacturing
Sales Advisor (Key Holder) employer: SAMSONITE
Samsonite is an excellent employer that values its employees by fostering a dynamic and supportive work culture in the heart of Bicester. With a focus on personal growth and development, team members are encouraged to enhance their skills while enjoying the unique advantage of working for a globally recognised brand in the travel industry. Employees benefit from flexible working hours and a collaborative environment that celebrates passion for travel and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor (Key Holder)
✨Leverage Local Networking Events
Get yourself to local meetups and networking events in the sales and business development world. Connecting with fellow sales enthusiasts can lead to potential leads for part-time roles—plus, you’ll get to showcase your passion right off the bat!
✨Showcase Your Expertise on Social Media
Don’t underestimate the power of platforms like LinkedIn to demonstrate your knowledge in sales. Post articles, share insights, or engage with industry-related content. This visibility can catch the eye of companies like SAMSONITE looking to hire part-time talent.
✨Utilise Job Boards Specific to Sales
Make sure you're scouring job boards that are known for sales positions, like SalesGravy or We Work Remotely. These platforms often list part-time opportunities that aren’t found elsewhere—so keep your eyes peeled!
✨Direct Outreach to Companies
Don’t wait for the listings to come to you—reach out directly to businesses that excite you, like SAMSONITE. Send them a friendly message expressing your interest in part-time opportunities, demonstrating that you’re proactive and eager to join their team.
We think you need these skills to ace Sales Advisor (Key Holder)
Some tips for your application 🫡
Show Off Your Sales Skills:For a role in sales and business development, we want to see your knack for hitting targets and closing deals. Highlight any previous experience in sales, whether it’s a part-time gig or a student project. Share specific achievements, such as exceeding sales goals or engaging with clients. This is your chance to shine!
Make Your CV Customer-Focused:Your CV should speak volumes about your ability to connect with customers and build relationships. Include any relevant experience in sales strategies, customer account management, or even retail positions. Put those soft skills front and centre; we love to see great communication and negotiation skills that can make a difference in our team!
Tailor Your Cover Letter:When writing your cover letter, we want to feel your passion for sales! Share why you're excited about the part-time opportunity at SAMSONITE and how you can contribute to our growth. Don’t forget to mention what you aim to learn while working with us – it’ll show your eagerness to grow and make a splash in the sales world!
References Matter!:Don’t forget to gather solid references who can vouch for your sales abilities. This can be from a previous employer or a mentor in a related field. Including these will seriously add weight to your application, showing us that others believe in your potential just as much as you do. Let’s make your application one to remember!
How to prepare for a job interview at SAMSONITE
✨Showcase Your People Skills
In sales and business development, it’s all about connecting with people. Be ready to discuss your experience in building relationships and closing deals. Bring examples of how you've successfully navigated tricky conversations or turned a 'no' into a 'yes' – this is your chance to shine!
✨Research SAMSONITE’s Products and Customers
Dig deep into what SAMSONITE sells and who their customers are. Show them you’re genuinely interested! Be prepared to discuss how your skills and experiences can help improve their current strategies or solve problems they’re facing. Tailor your insights to reflect their market position.
✨Prepare for Role-Playing Scenarios
Interviewers for part-time sales roles often like to throw in some role-playing to see how you handle real-life sales scenarios. Practice by simulating a pitch for SAMSONITE’s product or service, or prepare for objections you might encounter. It’ll help you think on your feet and show off your sales prowess!
✨Flexibility and Availability is Key
In a part-time role, your availability can be a big factor. Be clear about your schedule during the interview, and express your enthusiasm for flexible shifts. Demonstrating that you can adapt and commit to their needs will position you as a reliable candidate that they can count on!
