Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage customers with expert advice and maintain a vibrant store atmosphere.
- Company: Join the iconic Samsonite brand, known for quality luggage and travel solutions.
- Benefits: Enjoy flexible hours, a dynamic work environment, and employee discounts.
- Why this job: Be part of a fun team, enhance your sales skills, and make customers smile.
- Qualifications: No prior experience needed; just bring your enthusiasm and a friendly attitude!
- Other info: Position available from June 2025, perfect for students seeking part-time work.
Position: Sales Advisor - 24 hours per week
Location: Samsonite store, Bicester Village, 112 Pingle Dr, Bicester OX26 6EU
Availability: June 2025
Job Purpose
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities
- Customer Service/Sales
- Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
- Introduce selling benefits and various features of merchandise range.
- Maximise sales through detailed product knowledge and add on sales.
- Be knowledgeable about store layout, products and stock availability.
- Deal with customers in a cheerful, polite and efficient way, always considering their needs.
- Handle customer complaints and phone queries tactfully in line with Company Policy.
- Process transactions in an efficient and professional manner always adhering to Company Procedures.
- Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered.
- Maintain awareness of sales promotions, incentives and product brochures.
- Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
- Stock/Merchandising
- Process deliveries and communicate any discrepancies under and over in an efficient manner.
- Ensure backup stock and stockrooms are kept in order.
- Be knowledgeable of all products (current and new) and selling benefits.
- Assist in layouts and maintenance of merchandising and internal displays.
- Read and action relevant Head Office communication.
- Assist in stock counts as directed by Store Manager.
- Security
- To ensure that any security issues are acted upon where possible and reported to Management.
- To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
- House Keeping
- Maintain high standards at all times within the branch.
- Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
- Operations / Administrative Duties
- Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
- Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
- Open and close the store following Company Procedures.
- Carry out stock and personnel administration as directed by Management.
- Attendance
- To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
- If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
- If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
- Any LOSS of business time must be made up and discussed with manager.
- To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
- To adhere to company attendance policy.
- Appearance
- Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
- Health & Safety
- Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
- Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
- Additional Responsibilities
- To perform duties of a similar nature as required and directed by Management.
Skills Required
- Constant standing, bending, frequent lifting of luggage up to 15 kilos.
- Computer literate.
- Previous experience in retail.
- Ability to work under pressure.
- Team player and motivator.
- Target driven.
- Brand sensibility.
- Good command of English.
- Flexibility.
Sales Advisor employer: SAMSONITE
Contact Detail:
SAMSONITE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Familiarise yourself with Samsonite products before your interview. Knowing the features and benefits of their luggage will help you demonstrate your product knowledge, which is crucial for a Sales Advisor role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Being able to handle complaints and queries effectively will show that you can provide exceptional service, a key requirement for this position.
✨Tip Number 3
Research the store layout and current promotions at Bicester Village. This knowledge will not only impress during your interview but also help you assist customers more efficiently once you land the job.
✨Tip Number 4
Show your enthusiasm for the brand and its values. Being passionate about Samsonite and its products can set you apart from other candidates and demonstrate that you're a great fit for the team.
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you maximised sales or provided exceptional customer service, as these are key aspects of the Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Samsonite's products. Mention specific skills that align with the job description, such as your ability to handle customer complaints and your knowledge of sales techniques.
Showcase Your Product Knowledge: In your application, demonstrate your familiarity with Samsonite products and their features. This could include mentioning any personal experiences with their luggage or how you would approach selling their products to customers.
Highlight Teamwork and Flexibility: Since the role requires working as part of a team and being flexible with hours, make sure to include examples from your past experiences that illustrate your ability to work well with others and adapt to changing situations.
How to prepare for a job interview at SAMSONITE
✨Know Your Products
Familiarise yourself with Samsonite's product range before the interview. Being able to discuss specific products and their features will show your enthusiasm and knowledge, which is crucial for a Sales Advisor role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you handled complaints or went above and beyond to meet customer needs, as this is key to maximising sales.
✨Showcase Your Team Spirit
As a Sales Advisor, you'll be part of a team. Be ready to discuss how you work well with others and contribute to a positive team environment. Mention any experiences where you motivated or supported your colleagues.
✨Dress the Part
Make sure to adhere to the company's dress policy by dressing smartly for the interview. A neat and tidy appearance reflects your understanding of the brand and its values, which is important for making a good impression.
