Sales Administrator

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Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description:
Description for Internal Candidates
Position: UK Sales Administrator / 37.50 hours per week (Monday-Friday)
Location: Samsonite Head Office, 5 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET
Availability: As soon as possible
JOB DESCRIPTION: Sales Administrator
JOB ROLE
You will join the Sales Admin team and report directly to the Sales Admin Manager. In this role, you will handle wholesale operations, including data entry, order booking, and after-sales support for major clients such as John Lewis, Costco, Selfridges, and more. The position demands meticulous attention to detail, proactive problem-solving skills, and the ability to anticipate future needs.
While the role is challenging and involves a steep learning curve, comprehensive on-the-job training will be provided to ensure your success.

Key Responsibilities:

• Order Management

• Enter orders into the SAP system.
• Communicate order confirmations, including handling out-of-stock situations and providing estimated time of arrival (ETA).
• Verify and check prices for accuracy.

• Generate proforma invoices.

• Book orders with customers, noting that many clients use unique methods or portals. Prior experience with such systems is beneficial.

• Handle all after-sales services.

• Demonstrate understanding and experience in the wholesale channel.

• Complete new line forms for customers.
• Provide product images as needed.

Monitor seasonal orders for all brands

Additional Obligations:

• To assist management with various duties as required
• Proficient in IT, particularly with MS Office applications such as Word and Excel.
• Strong data entry skills with a focus on accuracy.
• Capable of working effectively under pressure.
• Proactive and a strong team player, with the ability to work independently when needed.
• Excellent communication skills, both written and verbal.
• Highly organised and methodical in approach.
• Ability to prioritize and manage own workload efficiently.
• Previous experience in an administrative role is advantageous

About The Team:
Why you\’ll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products\’ impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value:
At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We\’re as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.
Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.