Store Supervisor in London

Position: Store Supervisor (30 hours per week)

Location: Samsonite Ashford Store, Designer Outlet Ashford, Unit 11 Kimberley Way, Ashford TN24 0SD

Availability: May 2026

Job Purpose

The Store Supervisor is responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.

Major Accountabilities:

• Store Performance and Analysis
  • Has awareness of every communication and instruction sent to the store.
  • Is aware of store budget and targets and has a good understanding of KPI's.
  • Reports any information that can contribute to the success of the store.
• Customer Service
  • Applies the 4 mandatory selling standards with each and every customer.
  • Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity.
  • Uses up-to-date technical product knowledge to generate sales.
  • Actively builds customer loyalty and encourages personal trade.
  • Provides outstanding and inspiring service that delights beyond customers' expectations by going the extra mile.
  • Exceeds the company target Mystery Shopping results (75%).
  • Reflects the values of the brand and demonstrates passion for the brand.
• Human Resources Management
  • Assists in training, coaching, motivating, developing and retaining staff.
  • Assists in developing team spirit.
• Stock Management
  • Assists in managing stock.
  • Ensures correct pricing of products displayed on the shop floor.
  • Minimises losses to achieve the company shrinkage target below 0.5%.
  • Assists in inputting and planning all stock movement and coordinates with the central retail team.
• Operations
  • Is aware of and applies each authorised company operational policy and procedure, paying special attention to additional responsibilities like cash and banking, opening and closing, till procedures, etc.
  • Completes and maintains all required paperwork meeting the required deadlines.
  • Maintains permanent store cleanliness and appearance to offer a customer-friendly environment.
  • Performs all reasonably relevant duties that are requested by the Store Manager.
  • If applicable, observes specific local requirements relating to the trading environment.
  • Actively participates and attends appropriate training as and when required.
• Merchandising, Marketing & Promotions
  • Maintains store and window presentation and visual merchandising in accordance with defined standards.
  • Has awareness of current promotions.
• Communication
  • Communicates in a clear, polite, courteous and understandable manner and listens to others.
  • Keeps abreast of local and new market trends, shares this information and makes recommendations to the Store Manager.
  • Complies with personnel dress code and grooming in line with company policy.
  • Acts as an Ambassador of the Company and of the Company's Brands.
• Security
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
• House Keeping
  • Maintain high standards at all times within the branch.
  • Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock.
• Attendance
  • To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
  • If an employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
  • Any LOSS of business time must be made up and discussed with the manager.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
  • To adhere to company attendance policy.
• Appearance
  • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
• Health & Safety
  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
• Additional Responsibilities
  • To perform duties of a similar nature as required and directed by Management.

Reporting line: The Store Supervisor reports to the Store Manager/the Assistant Store Manager.

Skills required:

• Constant standing, bending, frequent lifting of luggage up to 15 kilos.
• Computer literate.
• Previous experience in retail.
• Ability to work under pressure.
• Team player and motivator.
• Target driven.
• Brand sensibility.
• Flexibility.