Store Manager in London

Unit 36, St Pancras International, London N1C 4QP

Availability: As soon as possible.

Job Purpose

The Store Manager is responsible for achieving sales targets and enhancing profitability through the efficient management of staff, product and operating expenses.

Responsibilities

• Store Performance and Analysis
  • Meets and exceeds sales plans set for the store within defined budgets.
  • Understands, collects and analyses KPI’s constantly working to excel them.
  • Analyses and facilitates trends to facilitate planning.
• Customer Service
  • Applies and oversees adherence of the store team to the 4 mandatory selling standards, with each and every customer.
  • Applies and oversees that the store team applies every step of the selling process proposed by the Training Manager, exploiting every customer opportunity.
  • Uses up-to-date technical product knowledge to generate sales.
  • Actively builds customer loyalty encouraging personal trade.
  • Provides outstanding and inspiring service delights beyond customers' expectations by going the extra mile.
  • Exceeds the company target Mystery Shopping results (75%).
  • Reflects the values of the brand and demonstrates passion for the brand.
• Human Resources Management
  • In cooperation with the Regional Manager/Supervisor, attracts and recruits high calibre and talented staff.
  • Develops team spirit, creates a customer-focused team, builds a team with complementary strengths.
  • Trains, coaches, develops, and motivates to retain staff.
  • Measures staff performance and controls disciplinary, capability and attendance procedures.
  • Schedules staff efficiently in compliance with payroll budget using skills and specialties most appropriately in the best interest of the store.
  • Implements and follows HR procedures and policies and sends timely and precise info for payroll process.
  • Keeps track and communicates training progress using the training tracking form.
• Stock Management
  • Manages stock levels and makes key decisions about stock control.
  • Ensures correct pricing of products displayed on the shop floor.
  • Minimises losses to achieve the company shrinkage target.
  • Inputs and plans all stock movement and coordinates with the central retail team.
• Operations
  • Oversees strong compliance with and adherence to each company operational policy and procedure (cash and banking, opening and closing, health and safety, etc.).
  • Oversees strong compliance of company operational policy with local legislation.
  • If applicable, observes specific local requirements relating to the trading environment.
  • Maintains all required paperwork meeting the required deadlines.
  • Maintains permanent store cleanliness and appearance to offer a customer-friendly environment.
  • Ensures that repairs are handled in a professional way with precise follow-up.
  • Initiates changes to improve the business.
• Merchandising, Marketing & Promotions
  • Maintains store and window presentation and visual merchandising in accordance with defined standards.
  • Ensures thorough preparation and implementation of promotions and correct use of promotional POS materials.
  • Makes suggestions on VM to adapt to local customer profile.
  • Maximises all local marketing opportunities.
  • Ensures PR and protection of company image.
• Communication
  • Communicates in a clear, concise and understandable manner and listens to others in national language and in English.
  • Updates colleagues on business performance, new initiatives and other pertinent issues.
  • Keeps abreast of local and new market trends in the retail industry, of customer preferences and monitors local competition and shares this info and makes recommendations to management.
  • Oversees compliance with all company policies and standards.
  • Complies with personnel dress code and grooming in line with company policy.
  • Communicates info from local/centre management to Samsonite management team.
  • Acts as an Ambassador of the Company and of the Company’s Brands.
• Security
  • Ensure the safe is locked and secure at all times.
  • Ensure any store or till keys are secured at all times and alarms (where appropriate) are used in accordance with security directions.
  • To ensure that any security issues are acted upon where possible and reported to Management.
  • Work with Store Manager to identify and address any issues with regard to external and internal losses.
  • To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
• House Keeping
  • Maintain high standards within the branch.
  • Ensure that cleaning is carried out daily and look after all fixture fittings and stock.
  • Ensure all equipment is maintained to required standards.
• Attendance
  • To report for work 5-10 minutes before the start of the shift in order to prepare for the scheduled start time.
  • If absent or late, to contact the store Manager at the earliest opportunity to allow for any alternative arrangements to be made.
  • To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
• Appearance
  • Maintain a well-groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
  • Ensure that your team meets the dress code and appropriately represents the Company at all times.
  • To ensure a copy of the dress policy is discussed and hand delivered to each employee.
• Health & Safety
  • Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
  • Check First Aid Kit and fire extinguishers to ensure compliance with Health and Safety standards.
• Additional Responsibilities
  • To perform duties of a similar nature as required and directed by Management.

Reporting line

The Store Manager is reporting to the Area Manager.

Qualifications / Skills

• Constant standing, bending, frequent lifting of luggage up to 15 kilos
• Computer literate
• Previous experience in retail
• Ability to work under pressure
• Team player and motivator
• Management skills
• Target driven
• Planning skills
• Brand sensibility
• Good command of English
• Flexibility
• Travel required twice a year at least.